Customer Service Representative

1 month ago


Suzhou, Jiangsu, China Avery Dennison Full time

Job Summary:

Avery Dennison is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders and ensure accurate and timely delivery.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Provide excellent customer service and support through various communication channels.
  • Meet or exceed customer satisfaction targets and key performance indicators.

Requirements:

  • 3+ years of customer service experience in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and ability to learn new software systems quickly.
  • English language proficiency (level 4 or higher).

Education:

  • Bachelor's degree or higher in a related field.

Additional Information:

Avery Dennison is an equal opportunity employer and welcomes applications from diverse candidates. All information will be kept confidential according to EEO guidelines.



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