Customer Service Representative Suzhou Sub-branch China

3 weeks ago


Suzhou, Jiangsu, China HSBC Full time
Wealth and Personal Banking (WPB)

HSBC's Wealth and Personal Banking (WPB) is a new global business combining Retail Banking and Wealth Management, with a goal to become one of the world's leading global wealth managers. Our wealth revenues grew 12% in 2019 to $ billion across Asia, where wealth pools are growing faster than in any other region.

We provide a wide range of products and services, including bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking, to meet the diverse needs of our customers.

Key Responsibilities
  1. Provide high-quality service to customers, ensuring their needs are met and exceeded.
  2. Communicate effectively with customers, tailoring solutions to meet their individual requirements.
  3. Assist in regulatory reporting and returns, ensuring accurate and timely submissions.
  4. Support counter administrative work, maintaining a high level of organization and efficiency.
Requirements

To succeed in this role, you should possess the following qualifications:

  1. A Bachelor's degree or above, recognized by the state.
  2. At least one year of working experience, preferably in a customer-facing function.
  3. Strong interpersonal skills, effective presentation skills, and a customer-centric service mindset.
  4. Ability to work under pressure, with a high level of responsibility and strong work ethic.

A strong command of spoken and written English is highly desirable.



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