Customer Service Professional
7 days ago
Job Overview
We are seeking a skilled Customer Service Professional to join our team at MR China Ltd. in Suzhou.
About the Role
- Deliver high-quality technical support and training to OEM customers and end-users, ensuring compliance with product specifications.
- Introduce new products to OEM customers, providing detailed assembly steps and testing procedures.
- Analyze customer feedback and implement improvements to product-related assembly steps as needed.
- Schedule and conduct tests for complex applications to maintain customer satisfaction.
- Gather and forward essential feedback from OEM assembly, quality management, and other relevant areas.
- Investigate and analyze the value chain of our OEM customers throughout the product lifecycle.
- Prepare technical reports and statements upon request from customers.
Requirements
- Bachelor's degree in Electrical, Mechanical Engineering, or a related field of Automation.
- A minimum of 2 years' experience in field service, preferably with expertise in technical support for power substations and transformer OEMs.
- Excellent command of English (written and spoken).
- A strong willingness to travel for business purposes.
- Highly developed analytical skills.
- Familiarity with cause-analysis tools (5W, Ishikawa, error tree, etc.).
- Exceptional communication, negotiation, and problem-solving abilities.
Compensation and Benefits
The estimated salary range for this position is RMB 180,000 - RMB 250,000 per year, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.
-
Customer Service Representative
2 weeks ago
Suzhou, Jiangsu, China InsideHigherEd Full timeCustomer Service RepresentativeOur company is seeking a Customer Service Representative to provide exceptional support to our customers. In this role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction. Key Responsibilities:• Respond to customer inquiries via phone, email, and chat• Resolve...
-
Customer Service Representative
4 weeks ago
Suzhou, Jiangsu, China LyondellBasell Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at LyondellBasell. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and efficient resolution of their queries and issues.Key ResponsibilitiesDeliver high-quality service to customers...
-
Customer Service Representative
4 weeks ago
Suzhou, Jiangsu, China Avery Dennison Full timeJob Summary:Avery Dennison is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
3 weeks ago
Suzhou, Jiangsu, China Voith Group Full timeAbout Voith GroupWe are a global technology company with a broad portfolio of systems, products, services, and digital applications. Our company sets standards in the markets of energy, paper, raw materials, and transport & automotive.We are looking for a Customer Service Specialist to join our team.Key ResponsibilitiesClosely cooperate with internal...
-
Technical Service Professional
2 weeks ago
Suzhou, Jiangsu, China Element Solutions Inc Full timeElectronics Solutions Inc.We are seeking a highly skilled Technical Service Professional to join our team at Element Solutions Inc. This key role will be responsible for supporting customers with the use of our chemical products in their manufacturing lines.Responsibilities:Provide technical support to customers at their sites and factoriesUpdate chemical...
-
Customer Service Specialist
4 weeks ago
Suzhou, Jiangsu, China Barco Full timeAt Barco, we're dedicated to creating innovative solutions that make a difference in people's lives. As a Customer Service Specialist, you'll play a key role in ensuring our customers receive exceptional support for our visualization systems in the Corporate and Control Room area.Key Responsibilities Provide technical remote and on-site support to our...
-
Customer Service Specialist
4 weeks ago
Suzhou, Jiangsu, China Barco Full timeBarco is a leading technology company that designs innovative solutions to enhance everyday life. As a Customer Service Specialist, you will play a key role in supporting our partners in deploying and servicing visualization systems in the Corporate and Control Room area.Key Responsibilities Provide technical remote and on-site support to Barco's Corporate...
-
Customer Service Representative
4 weeks ago
Suzhou, Jiangsu, China Avery Dennison Smartrac Full timeAvery Dennison Smartrac Job DescriptionJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...
-
Customer Service Representative
2 weeks ago
Suzhou, Jiangsu, China Avery Dennison Smartrac Full timeAvery Dennison Smartrac is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries via phone, email, and in-personProcess customer orders and requests in a timely...
-
Customer Service Specialist
4 weeks ago
Suzhou, Jiangsu, China Reckitt Full timeCustomer Service SpecialistAt Reckitt, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist, you'll play a critical role in ensuring our customers receive the highest level of service.Your responsibilitiesEnhance customer satisfaction by supporting projects and day-to-day operations.Partner with various teams to...
-
Customer Service Representative
2 weeks ago
Suzhou, Jiangsu, China Avery Dennison Full timeJob SummaryAvery Dennison seeks a skilled Customer Service Representative to provide exceptional support to clients. Key responsibilities include:Phone Support: Answer customer inquiries and resolve issues efficiently.Client Communication: Communicate with clients via phone, email, and in-person meetings.Order Fulfillment: Process orders, manage inventory,...
-
Service Sales Professional | Suzhou
2 weeks ago
Suzhou, Jiangsu, China Konecranes Full timeAbout the Role: We are seeking a highly motivated Service Sales Representative to join our team in Suzhou. As a Service Sales Representative, you will be responsible for sales of Konecranes service business, focusing on the electromechanical industry.Key Responsibilities:Develop and maintain relationships with existing customers to provide service solutions...
-
Customer Service Technician
4 weeks ago
Suzhou, Jiangsu, China FICOSA Full timeMISSIONOur Customer Service Technician will be responsible for identifying client-specific needs and prioritizing their fulfillment.GENERAL FUNCTIONSUpdate client requests and validate pending or planned deliveries.Analyze customer program variations according to Logistics Agreements.Identify potential risks and provide alarm notifications.Develop delivery...
-
Suzhou, Jiangsu, China HSBC Full timeWealth and Personal Banking OpportunityHSBC's Wealth and Personal Banking is a new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's leading wealth managers with assets in the trillions. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues...
-
Customer Service Operations Coordinator
1 day ago
Suzhou, Jiangsu, China Reckitt Full timeTransform Customer ExperiencesWe are Reckitt, a global leader in hygiene, health, and nutrition. Our mission is to protect, heal, and nurture the world through our trusted brands. We're united by our purpose: creating a cleaner, healthier world for all.As a Customer Service Coordinator at Reckitt, you'll play a vital role in delivering exceptional customer...
-
Suzhou, Jiangsu, China Barco Full timeAt Barco, we are committed to delivering exceptional service and support to our customers. As a Customer Service Specialist for Corporate and Control Room Solutions, you will play a key role in ensuring the success of our clients in the Italian region.About UsWe are an international market leader in visualization technology, with a team of over 3,000...
-
Sales Representative
3 weeks ago
Suzhou, Jiangsu, China Arrow Electronics, Inc. Full timeJob Summary:As a Sales Representative - Customer Service Expert at Arrow Electronics, you will play a critical role in providing exceptional internal and external customer service and sales support to the Inside Sales Team and customer engagements. Your primary responsibilities will include handling complex discrepancies, interfacing directly with customers,...
-
Customer Service Representative
1 day ago
Suzhou, Jiangsu, China Avery Dennison Smartrac Full timeAvery Dennison Smartrac Job Overview At Avery Dennison Smartrac, we offer a competitive salary and benefits package to our customer service representatives. The estimated annual salary for this role is $45,000 - $65,000 depending on experience and location. About the Role Respond to customer inquiries via phone and in-person Process orders and prepare...
-
Quality Assurance Professional
2 weeks ago
Suzhou, Jiangsu, China Danaher Full timeQuality Assurance ServicesWe are seeking a skilled Quality Assurance Professional to provide assurance services, including external and internal audit support, DMR review, and product shipment inspection.Key ResponsibilitiesProvide quality assurance services, including external and internal audit support and preparationSupport DMR reviews and product...
-
Customer Service Representative
1 day ago
Suzhou, Jiangsu, China FICOSA Full timeJob DescriptionWe are seeking a highly motivated and experienced Customer Service Representative to join our team in Taicang, China.About the RoleThis is an exciting opportunity for a customer-focused individual to work closely with our clients, providing exceptional support and ensuring their needs are met.Key Responsibilities:Update client requests,...