Customer Service Professional
1 month ago
Job Overview
We are seeking a skilled Customer Service Professional to join our team at MR China Ltd. in Suzhou.
About the Role
- Deliver high-quality technical support and training to OEM customers and end-users, ensuring compliance with product specifications.
- Introduce new products to OEM customers, providing detailed assembly steps and testing procedures.
- Analyze customer feedback and implement improvements to product-related assembly steps as needed.
- Schedule and conduct tests for complex applications to maintain customer satisfaction.
- Gather and forward essential feedback from OEM assembly, quality management, and other relevant areas.
- Investigate and analyze the value chain of our OEM customers throughout the product lifecycle.
- Prepare technical reports and statements upon request from customers.
Requirements
- Bachelor's degree in Electrical, Mechanical Engineering, or a related field of Automation.
- A minimum of 2 years' experience in field service, preferably with expertise in technical support for power substations and transformer OEMs.
- Excellent command of English (written and spoken).
- A strong willingness to travel for business purposes.
- Highly developed analytical skills.
- Familiarity with cause-analysis tools (5W, Ishikawa, error tree, etc.).
- Exceptional communication, negotiation, and problem-solving abilities.
Compensation and Benefits
The estimated salary range for this position is RMB 180,000 - RMB 250,000 per year, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.
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