Customer Service Professional

1 month ago


Suzhou, Jiangsu, China MR China Ltd. Full time

Job Overview

We are seeking a skilled Customer Service Professional to join our team at MR China Ltd. in Suzhou.

About the Role

  • Deliver high-quality technical support and training to OEM customers and end-users, ensuring compliance with product specifications.
  • Introduce new products to OEM customers, providing detailed assembly steps and testing procedures.
  • Analyze customer feedback and implement improvements to product-related assembly steps as needed.
  • Schedule and conduct tests for complex applications to maintain customer satisfaction.
  • Gather and forward essential feedback from OEM assembly, quality management, and other relevant areas.
  • Investigate and analyze the value chain of our OEM customers throughout the product lifecycle.
  • Prepare technical reports and statements upon request from customers.

Requirements

  • Bachelor's degree in Electrical, Mechanical Engineering, or a related field of Automation.
  • A minimum of 2 years' experience in field service, preferably with expertise in technical support for power substations and transformer OEMs.
  • Excellent command of English (written and spoken).
  • A strong willingness to travel for business purposes.
  • Highly developed analytical skills.
  • Familiarity with cause-analysis tools (5W, Ishikawa, error tree, etc.).
  • Exceptional communication, negotiation, and problem-solving abilities.

Compensation and Benefits

The estimated salary range for this position is RMB 180,000 - RMB 250,000 per year, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.



  • Suzhou, Jiangsu, China Marriott International Full time

    Job SummaryWe are seeking a Customer Service Ambassador to join our team at Marriott International.About the RoleThis is an exciting opportunity for a detail-oriented and customer-focused individual to provide exceptional service to our guests. As a Customer Service Ambassador, you will be responsible for ensuring that all guests receive prompt and courteous...


  • Suzhou, Jiangsu, China Marriott International Full time

    At Marriott International, we are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as a Room Attendant. In this role, you will be responsible for providing exceptional customer service to our guests by ensuring their rooms are clean, comfortable, and well-maintained.The ideal candidate will have excellent...


  • Suzhou, Jiangsu, China Voith Group Full time

    About UsThe Voith Group is a leading global technology company, operating in multiple sectors including energy, paper, and transport & automotive.We have a strong presence worldwide with over 60 countries and around 22,000 employees.Job DescriptionWe are looking for a talented Customer Service Coordinator to join our team at Voith Paper.This role will...


  • Suzhou, Jiangsu, China CommScope Full time

    We are seeking a highly skilled Customer Service Representative to join our team at CommScope.About the Role:This is an exciting opportunity to work with a leading company in the technology industry, providing exceptional customer service and support to our clients. As a Customer Service Representative, you will be responsible for resolving customer queries,...


  • Suzhou, Jiangsu, China HSBC Full time

    Wealth and Personal Banking OpportunityHSBC's Wealth and Personal Banking is a new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's leading wealth managers with assets in the trillions. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues...


  • Suzhou, Jiangsu, China Reckitt Full time

    Transform Customer ExperiencesWe are Reckitt, a global leader in hygiene, health, and nutrition. Our mission is to protect, heal, and nurture the world through our trusted brands. We're united by our purpose: creating a cleaner, healthier world for all.As a Customer Service Coordinator at Reckitt, you'll play a vital role in delivering exceptional customer...


  • Suzhou, Jiangsu, China Avery Dennison Smartrac Full time

    Avery Dennison Smartrac Job Overview At Avery Dennison Smartrac, we offer a competitive salary and benefits package to our customer service representatives. The estimated annual salary for this role is $45,000 - $65,000 depending on experience and location. About the Role Respond to customer inquiries via phone and in-person Process orders and prepare...


  • Suzhou, Jiangsu, China Danaher Full time

    Quality Assurance ServicesWe are seeking a skilled Quality Assurance Professional to provide assurance services, including external and internal audit support, DMR review, and product shipment inspection.Key ResponsibilitiesProvide quality assurance services, including external and internal audit support and preparationSupport DMR reviews and product...


  • Suzhou, Jiangsu, China FICOSA Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Service Representative to join our team in Taicang, China.About the RoleThis is an exciting opportunity for a customer-focused individual to work closely with our clients, providing exceptional support and ensuring their needs are met.Key Responsibilities:Update client requests,...


  • Suzhou, Jiangsu, China Reckitt Full time

    About the RoleWe are seeking a highly skilled Customer Service Coordinator to join our Global Supply Chain team at Reckitt. As a key member of our team, you will play a vital role in enhancing customer satisfaction and supply chain excellence.Your ResponsibilitiesSupport projects and day-to-day operations to deliver exceptional customer service.Partner with...


  • Suzhou, Jiangsu, China HSBC Full time

    About HSBCWealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management, to become a global wealth manager with trillions in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth.Job DescriptionIn this role, you will be responsible for successful...


  • Suzhou, Jiangsu, China Shangri-La Full time

    About Us:Shangri-La is a world-renowned hospitality group committed to providing exceptional service and unforgettable experiences for our guests.Salary: $80,000 - $120,000 per annumAbout the Role:We are seeking an experienced Service Manager to join our team at Shangri-La. This is a unique opportunity to work in a luxurious 5-star hotel environment,...


  • Suzhou, Jiangsu, China Bosch Full time

    Job Description:We are seeking an experienced Automation Project Manager to join our team at Bosch, focusing on managing technical service projects and ensuring customer satisfaction.Key Responsibilities:Cultivate strong relationships with customers, performing regular communication and marketing activities.Collect customer requests and transform them into...


  • Suzhou, Jiangsu, China Aptiv Full time

    Aptiv is shaping the future of mobility, creating advanced safety systems, high-performance electrification solutions, and data connectivity solutions for automakers worldwide.We're looking for a skilled Senior Accounting Professional - Fixed Assets to join our team!About You:You have a University Degree in finance/accounting with relevant professional...

  • Design Professional

    1 month ago


    Suzhou, Jiangsu, China Voith Group Full time

    About the Voith GroupWe are a global technology company with a broad portfolio of systems, products, services and digital applications. We set standards in the markets of energy, paper, raw materials and transport & automotive.Our company was founded in 1867 and today we have around 22,000 employees, sales of € 5.5 billion and locations in over 60...


  • Suzhou, Jiangsu, China Marriott International Full time

    About This RoleWe are seeking an Executive Service Ambassador to join our team at Marriott International. As an ambassador of exceptional service, you will be the first point of contact for our guests and will play a vital role in ensuring their stay with us is nothing short of exceptional.Key ResponsibilitiesRespond to guest requests for special...


  • Suzhou, Jiangsu, China Atlas Copco Full time

    Job OverviewWe are seeking an experienced Service Engineer to join our team in Suzhou, responsible for providing top-notch technical guidance and services for air compressors. This role involves installing new machines, performing commissioning and troubleshooting tasks, as well as training clients on device maintenance.About the JobIn this critical...


  • Suzhou, Jiangsu, China Flowserve Full time

    Job Title: Reliable Motor Testing Professional WantedAbout Us:Flowserve is a leading global provider of fluid motion and control solutions. We are committed to delivering exceptional products and services that meet the needs of our customers.Salary:$90,000 - $110,000 per yearJob Description:We are seeking a skilled Motor Testing Engineer to join our team....


  • Suzhou, Jiangsu, China 821 GlaxoSmithKline Philippines Inc Full time

    About the RoleWe are seeking a highly skilled Global Brand Management Pharmaceutical Professional to join our team at 821 GlaxoSmithKline Philippines Inc.Job DescriptionThis is a unique opportunity to lead key activities that will progress your career in brand management. Your responsibilities will include translating insights into future marketing...


  • Suzhou, Jiangsu, China Four Seasons Hotels and Resorts Full time

    **About Four Seasons Hotels and Resorts:**We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners. Our team members around the world create unforgettable moments through a commitment to luxury with genuine heart. To enable our people to deliver these exceptional guest experiences, we focus on...