Customer Service Representative

3 weeks ago


Suzhou, Jiangsu, China CommScope Full time

We are seeking a highly skilled Customer Service Representative to join our team at CommScope.

About the Role:

This is an exciting opportunity to work with a leading company in the technology industry, providing exceptional customer service and support to our clients. As a Customer Service Representative, you will be responsible for resolving customer queries, managing orders, and ensuring timely delivery of goods.

Your Key Responsibilities:

  • Taking ownership of customer inquiries and resolving issues efficiently
  • Managing customer orders from receipt to delivery, including order entry and management
  • Collaborating with internal stakeholders to prioritize and resolve order-related issues
  • Prioritizing workload to meet deadlines and achieve high-quality results
  • Participating in business segment meetings and product training sessions
  • Supporting sales teams and customers directly through effective communication and issue resolution

About You:

  • A minimum of 3-5 years of experience in customer service or a related field
  • Excellent attention to detail, time management, and organizational skills
  • Strong written and verbal communication skills, with proficiency in English (CET-6 advantageous)
  • Ability to collaborate across virtual functions and teams, with experience working in a fast-paced environment
  • Proficient in the use of computer-aided applications and software, including Power BI and Advanced Excel (advantageous)

What We Offer:

  • A competitive salary of $60,000 - $80,000 per annum, based on experience and location
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment with a focus on teamwork and collaboration
  • The chance to work with a leading company in the technology industry, contributing to the success of our customers and business


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