Technical Service Specialist
1 month ago
In this role, you will provide exceptional technical support to our customers, ensuring seamless service experiences and timely resolutions to their queries. Your primary responsibility will be to deliver calibration and annual maintenance contract services for ZwickRoell products. As a skilled Technical Service Specialist, you will work independently, utilizing your expertise and training to determine the best course of action in resolving customer issues.
Key Responsibilities:- Perform regular maintenance visits for Annual Maintenance Contract orders.
- Calibrate ZwickRoell make machines and instruments at customer sites.
- Prepare calibration certificates and submit them to customers on time and according to standards.
- Submit service reports and checklists to the service planner for invoicing to customers.
- Analyze faults/failures with mechanical, hydraulic, pneumatic, and electrical components.
- Determine the nature and scope of fault/damage and advise customers on proper follow-up procedures for procuring spare parts or arranging warranty replacement parts.
- Follow up with Service sales executives regularly for timely submission of offers for Annual Maintenance Contracts (AMC) and calibration proposals for renewal.
- Bachelor's degree in engineering (Mechanical/Automation/Instrumentation).
- Minimum 2 years of experience in servicing materials testing machines and instruments.
- Working experience in measurement and analytical instruments or materials testing would be advantageous.
Salary: $60,000 - $80,000 per annum, depending on qualifications and experience. The company offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. This position requires continuous growth for in-depth technical product and application knowledge, analytical and problem-solving skills, and reports to the Service Manager functional and disciplinarily.
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