Global Technical Support Specialist
1 month ago
Voith Group is a leading global technology company with a broad portfolio of systems, products, services, and digital applications. We are seeking a skilled Global Technical Support Specialist to join our team.
Main Responsibilities:
- OTO (Opportunity to Order) Phase:
Respond to customer inquiries, collect relevant information, and prepare quotations according to company policies.
Track inquiry status and support Sales to win orders.
Prepare and confirm contracts based on customer needs and company policies.
OTC (Order to Cash) Order Phase:Process orders in the ERP system, including order input, job release, product delivery, and invoicing.
Release production instructions and confirm technical product parameters.
Track product production status to ensure timely completion.
Coordinate with logistics for product transportation.
Follow up on payment receipts and invoicing to ensure smooth financial processes.
Claim Handling:Receive and handle customer complaints, cooperate with relevant departments, and promptly follow up on complaint progress.
Prepare agreements with customers based on complaint results and arrange ERP system operations for claim orders.
Data Analysis and Document Classification:Collaborate with the department manager to collect and analyze relevant business data, presenting it using various data visualization tools.
Manage and classify various company documents according to company rules to ensure accuracy and completeness.
Requirements:
- University degree or sound professional experience/background.
- Prior experience in manufacturing, industrial services, or a related field.
- Proficient in office software, including Word, Excel, PowerPoint, and basic knowledge of Power Query, Power BI, Power Apps, and Power Automate.
- Fluent English in writing and speaking.
- Preference for a professional background in IT and programming.
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