Technical Support Specialist for Suzhou Location

4 weeks ago


Suzhou, Jiangsu, China MR China Ltd. Full time

Job Description

We are looking for a highly skilled Technical Support Specialist to join our team at MR China Ltd. in Suzhou.

About the Job

  • Provide product trainings to OEM customers and end-users, ensuring compliance with operating instructions specifications.
  • Introduce new products to OEM customers, including training on assembly steps, unpacking, testing, etc.
  • Create and implement improvements to product-related assembly steps at OEM customers, as needed.
  • Supervise tests for complex applications to ensure customer retention.
  • Collect and forward 'basic feedback' from OEM assembly, quality management, etc.
  • Analyze the value chain of our OEM customers along the product chain, where possible.
  • Write technical reports or statements upon customer request.

Requirements

  • Bachelor's degree in Electrical, Mechanical Engineering, or a related field of Automation.
  • At least 2 years of experience in field service, preferably with experience in technical service for power substations and transformer OEMs.
  • Excellent command of English (both written and spoken).
  • High willingness to travel.
  • Developed analytical skills.
  • Knowledge of cause-analysis tools, such as 5W, Ishikawa, error tree, etc.
  • Good communication, negotiation, and problem-solving skills.

Benefits and Compensation

The estimated annual salary for this position is around $60,000-$80,000, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plan, and paid time off.



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