Technical Support Specialist for Suzhou Location
4 weeks ago
Job Description
We are looking for a highly skilled Technical Support Specialist to join our team at MR China Ltd. in Suzhou.
About the Job
- Provide product trainings to OEM customers and end-users, ensuring compliance with operating instructions specifications.
- Introduce new products to OEM customers, including training on assembly steps, unpacking, testing, etc.
- Create and implement improvements to product-related assembly steps at OEM customers, as needed.
- Supervise tests for complex applications to ensure customer retention.
- Collect and forward 'basic feedback' from OEM assembly, quality management, etc.
- Analyze the value chain of our OEM customers along the product chain, where possible.
- Write technical reports or statements upon customer request.
Requirements
- Bachelor's degree in Electrical, Mechanical Engineering, or a related field of Automation.
- At least 2 years of experience in field service, preferably with experience in technical service for power substations and transformer OEMs.
- Excellent command of English (both written and spoken).
- High willingness to travel.
- Developed analytical skills.
- Knowledge of cause-analysis tools, such as 5W, Ishikawa, error tree, etc.
- Good communication, negotiation, and problem-solving skills.
Benefits and Compensation
The estimated annual salary for this position is around $60,000-$80,000, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plan, and paid time off.
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