Executive Service Ambassador

1 month ago


Suzhou, Jiangsu, China Marriott International Full time

About This Role

We are seeking an Executive Service Ambassador to join our team at Marriott International. As an ambassador of exceptional service, you will be the first point of contact for our guests and will play a vital role in ensuring their stay with us is nothing short of exceptional.

Key Responsibilities

  • Respond to guest requests for special arrangements or services, including transportation, reservations, and dry cleaning.
  • Gather and provide information to guests about the property and surrounding area amenities, including special events and activities.
  • Answer and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
  • Monitor inventory and order general office supplies.
  • Notify Loss Prevention/Security of any guest reports of theft.

About You

  • You have at least 1 year of related work experience, preferably in a supervisory role.
  • You possess excellent communication and interpersonal skills, with the ability to provide exceptional customer service.
  • You are proficient in using technology, including computers and software applications.

The Perks

  • A competitive salary of $45,000 - $60,000 per annum, depending on experience.
  • Opportunities for career growth and professional development within Marriott International.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in treating all employees and guests with dignity and respect, and we strive to create a workplace that is free from discrimination and harassment.



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