Aftersales Service Director
1 month ago
Schaeffler is a dynamic and innovative global technology company that has achieved success through its entrepreneurial spirit and long-standing family enterprise history. If you are attracted to this, we have numerous opportunities for development as our partner in the major automotive manufacturers, as well as aerospace and industrial sectors.
Our primary responsibilities include:
- Responsible for developing aftersales service business, including machine modification and sales of spare parts
- Manage the aftersales team and define management KPIs to improve customer satisfaction
- Establish standardized internal and external customer maintenance service processes
- Control the cost of aftersales service
- Gather customer service requirements and feedback to improve machine quality continuously
- Build and maintain good customer relationships
We are looking for someone with a Bachelor's degree or higher in Mechanical/Electrical engineering or related fields, with over 8 years of experience in aftersales service and over 3 years of management experience. You should be able to arrange more than 30% business travel during working time, have English as your working language, and possess good communication skills and ability to work under pressure.
We offer an exciting job task and outstanding development opportunities. Our leaders' philosophy can be found at our website.
You can contact Yichi Zhang at +862139576297 for further information.
Estimated Salary: $80,000 - $120,000 per annum
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