Housekeeping Department Director
2 months ago
Job Summary
The Director of Housekeeping is responsible for managing the day-to-day operations of the housekeeping department to ensure that all guest rooms, public spaces, and employee areas are clean and well-maintained. This role involves directing and working with the team to successfully execute all housekeeping operations, striving to continually improve guest and employee satisfaction, and maximizing the financial performance of the department.
Responsibilities
The Director of Housekeeping will be responsible for:
- Ensuring compliance with all housekeeping policies, standards, and procedures.
- Reviewing staffing levels to ensure the guest service, operational needs, and financial objectives are met.
- Obtaining lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.
- Inventorizing stock to ensure adequate supplies.
- Supervising an effective inspection program for all guestrooms and public space.
- Understanding the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
- Ensuring all employees have proper supplies, equipment, and uniforms.
- Communicating areas that need attention to staff and following up to ensure understanding.
- Participating in departmental meetings and continually communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Conducting human resources activities such as training, scheduling, and disciplinary procedures.
- Ensuring employee recognition and soliciting feedback to identify and address employee problems or concerns.
Educational and Experience Requirements
The successful candidate will have a high school diploma or equivalent and at least 3 years of experience in housekeeping or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, along with 3 years of experience in housekeeping or a related professional area, is also acceptable.
Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to sustaining an inclusive, people-first culture and providing equal opportunities to all employees and applicants, regardless of their background or status.
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