Customer Service Operations Coordinator

1 month ago


Suzhou, Jiangsu, China Reckitt Full time

Transform Customer Experiences

We are Reckitt, a global leader in hygiene, health, and nutrition. Our mission is to protect, heal, and nurture the world through our trusted brands. We're united by our purpose: creating a cleaner, healthier world for all.

As a Customer Service Coordinator at Reckitt, you'll play a vital role in delivering exceptional customer experiences. This dynamic position is at the intersection of customer satisfaction and supply chain excellence. You'll collaborate with various teams to drive process enhancements, champion best practices, and foster strong relationships.

Your Key Responsibilities:

  • Enhance customer service by supporting projects and day-to-day operations.
  • Partner with teams to deliver exceptional service and build strong relationships.
  • Maintain data accuracy and promote best practices within your team.
  • Contribute expertise to internal processes and systems.
  • Drive continuous improvements and support your team in achieving strategic objectives.

Requirements:

  • Strong attention to detail with the ability to manage tasks efficiently under tight deadlines.
  • Experience collaborating with individuals at all levels and driving process enhancements.
  • Brief understanding of supply chain dynamics and the analyst's role.
  • Proficiency in SAP and Excel to support data integrity and decision-making.
  • Proactive in taking ownership of tasks to completion, demonstrating initiative and adaptability.

What We Offer:

A competitive salary of $45,000 - $60,000 per annum, depending on location and experience. With inclusion at the heart of everything we do, working alongside our Employee Resource Groups, we support our people at every step of their career journey. We invest in wellbeing through parental benefits, an Employee Assistance Program, and life insurance globally. Enjoy our range of other benefits in line with the local market and share plans that offer savings and potential future success recognition.

Equality Matters:

We recognize great people don't always tick all the boxes. That's why we hire for potential as well as experience. If this role feels like a good fit for you, even if you don't meet every point on the job description, we want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability, or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status, and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size, or any other basis protected by law.



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