Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Specialist to join our team at LyondellBasell. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and efficient resolution of their queries and issues.
Key Responsibilities- Deliver high-quality service to customers through timely and professional handling of their requests and issues.
- Resolve order-to-cash process problems and communicate effectively with all stakeholders.
- Respect and adhere to company policies and procedures, and proactively 'live' them.
- Participate in internal and external audits.
- Support strategic and important customers, including global accounts and distribution.
- Verify accuracy of customer master data in the SAP system in collaboration with the Master Data Focal point.
- Handle and resolve customer complaints in a tactful and professional manner, ensuring customer satisfaction in line with LyondellBasell's guidelines.
- Monitor payments and, where necessary, support Finance with the calculation of rebates and requests for credit and debit notes for price corrections.
- Ensure mutual exchange of information between customers, sales, and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents).
- University/college degree preferred or equivalent experience.
- IT capabilities (SAP, MS Office).
- Minimum of 2 years in customer service or a similar role with customer contact.
- English language proficiency.
- One or more other Asian languages depending on the customers.
- Leadership competencies, including teamwork attitude, communication, and priority setting.
- Functional competencies, including customer focus, drive for results, interpersonal capability, and problem-solving skills.
- Sound knowledge of shipping and logistics to achieve results in an efficient and cost-effective manner.
- Basic, up-to-date knowledge of LyondellBasell's products and services.
- Build partnerships.
- Deliver results.
- Drive innovation.
- Grow capabilities.
- Promote inclusion.
- Motivational/cultural fit.
- Technical skills.
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