Customer Service Representative

4 weeks ago


Suzhou, Jiangsu, China LyondellBasell Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at LyondellBasell. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and efficient resolution of their queries and issues.

Key Responsibilities
  • Deliver high-quality service to customers through timely and professional handling of their requests and issues.
  • Resolve order-to-cash process problems and communicate effectively with all stakeholders.
  • Respect and adhere to company policies and procedures, and proactively 'live' them.
  • Participate in internal and external audits.
  • Support strategic and important customers, including global accounts and distribution.
  • Verify accuracy of customer master data in the SAP system in collaboration with the Master Data Focal point.
  • Handle and resolve customer complaints in a tactful and professional manner, ensuring customer satisfaction in line with LyondellBasell's guidelines.
  • Monitor payments and, where necessary, support Finance with the calculation of rebates and requests for credit and debit notes for price corrections.
  • Ensure mutual exchange of information between customers, sales, and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents).
Requirements
  • University/college degree preferred or equivalent experience.
  • IT capabilities (SAP, MS Office).
  • Minimum of 2 years in customer service or a similar role with customer contact.
  • English language proficiency.
  • One or more other Asian languages depending on the customers.
Preferred Qualifications
  • Leadership competencies, including teamwork attitude, communication, and priority setting.
  • Functional competencies, including customer focus, drive for results, interpersonal capability, and problem-solving skills.
  • Sound knowledge of shipping and logistics to achieve results in an efficient and cost-effective manner.
  • Basic, up-to-date knowledge of LyondellBasell's products and services.
Competencies
  • Build partnerships.
  • Deliver results.
  • Drive innovation.
  • Grow capabilities.
  • Promote inclusion.
  • Motivational/cultural fit.
  • Technical skills.


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