Technical Customer Success Manager APAC

3 weeks ago

Beijing, Beijing, China GeoEdge Full time
Customer Success Manager - APAC

GeoEdge is seeking a highly motivated and experienced Customer Success Manager to join our dynamic team in China. As a key member of our APAC team, you will be responsible for overseeing all Account Management initiatives in the region, including China, Korea, Southeast Asia, and Australia.

Key Responsibilities:

  • Serve as a trusted advisor to customers, utilizing your deep understanding of GeoEdge's solutions to help achieve their business goals.
  • Act as the customers' advocate and collaborate with internal teams to find and provide the best possible solutions.
  • Build long-lasting relationships with customers, both remotely and face-to-face, while serving as the account technical and product POC.
  • Translate, adapt, and customize presentations and promotional materials to resonate with diverse audiences and regional preferences.
  • Foster robust relationships with potential clients and facilitate the progression of opportunities within our sales pipeline.
  • Provide training and education on our products and new features through demos, webinars, and training.
  • Analyze and monitor client data to realize insights and optimizations, and communicate those findings to the client.
  • Work with internal stakeholders to support and drive successful renewals.
  • Proactively manage client relationships, meet with clients regularly to obtain feedback on our product, identify opportunities for improvements, assess utilization, and build plans for maximum optimization.
  • Develop individual account reviews for each customer to ensure adoption, expansion, and loyalty across your portfolio of customers.
  • Stay up-to-date on industry trends and best practices, and share knowledge and insights with the team.

Requirements:

  • 3+ years of tech B2B SaaS customer success, or working for a large ad exchange or account management experience working with mid-to-large, enterprise-level accounts.
  • Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
  • An analytical disposition, comfortable digging through data, manipulating it in Excel, and drawing out impactful insights for clients.
  • Curious and tech-savvy, with the ability to demonstrate technical depth and skills.
  • Excellent communicator, native Chinese proficiency with fluent spoken and written English.
  • Problem-solving skills, a natural troubleshooter, and process-oriented.
  • Experience working in the AdTech space - a must.

About GeoEdge:

GeoEdge is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

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