Senior Product Designer

2 weeks ago

Suzhou, Jiangsu, China Zoom Full time

About the Role

We are seeking a Senior Product Designer to join our team at Zoom. As a Senior Product Designer, you will be responsible for designing and developing innovative product experiences that meet the needs of our customers.

Key Responsibilities

  • Own and lead the overall design strategy for the Contact Center product area(s) and deliver a cohesive and innovative experience.
  • Work with the Contact Center lead designers to build a suitable design architecture, illustrate how details fit into a bigger picture for the customers, product, platform, and Zoom, and socialize it with stakeholders, partners, and other designers.
  • Communicate strategy, vision, and potential improvement solutions.
  • Be a storyteller at the executive level that elaborates on the problem and root cause and designs solutions that encompass the overall strategy of the Contact Center.
  • Partner with the design systems team and strategize for the growth of the Contact Center design systems and consistent design.
  • Advocate and enhance the Zoom Brand experience within the design team and the cross-functional partners.
  • Build a strategic partnership with PM and Eng org at Zoom. Identify and work with key contacts from Product, Design, Engineering, Marketing, and Legal to tackle ambiguous problems.
  • Be knowledgeable on the Zoom Product ecosystem and customer journey.
  • Drive a group consensus for sustainable and quality design solutions by actively aligning the team's knowledge of the problem and root cause.
  • Take a smart and calculated risk to drive a design decision. The decision will always be for the strategic growth and quality of all Contact Center and Zoom Products.
  • Articulate your vision and rationale through various design artifacts, and deliver complete solutions for the product and design organization.
  • Help mentor and inspire other designers.

About You

We are looking for a Senior Product Designer who is passionate about technology and what it can do for our customers. You should have extensive knowledge of admin experience and be a curious and proactive person. You should be able to explore multiple design options and communicate what is the best option that fits the goal. You should enjoy connecting with people on a human scale and have a design foresight for the future and be passionate about making an impact on the Zoom business and design. You should be able to identify issues and able to mitigate for the sustainability and quality of the product.

Requirements

  • 8+ years of related experience with a Bachelor's degree or 6 years with a Masters's degree
  • Must be able to speak and write English in order to communicate your thoughts and intentions well.
  • Strong knowledge of user experience design processes and methodology for web apps.
  • Proficiency with Figma (our primary design tool) or the ability to adapt to it.
  • A passion for creating products that balance function and emotional impact on people.
  • Excellent communication and collaboration skills.
  • The ability to run usability testing and user research is a must.

Preferred Qualifications

  • AI expertise or designing with AI is a plus.
  • Knowledge of complex SaSS Admin Experience and Work Force (or schedule) Management is a plus.
  • Previous Contact Center-related design experience.
  • Experience working with remote teams and an international audience.
  • Experience working with and contributing to design systems.
  • Experience designing for OS-native apps, mobile apps, and embedded apps.

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