IT Software Engineer Assistant Manager

2 weeks ago

Guangzhou, Guangdong, China HSBC Full time
Make a Real Impact with HSBC

Are you looking for a career where you can make a tangible difference? HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper.

Key Responsibilities
  • Provide Level 2 Production Support for multiple products and applications.
  • Drive governance and continuous improvement processes.
  • Identify potential issues in deliverables or existing application setups, provide recommendations, and drive for better architecture.
  • Guide junior team members and work in shifts as per the support roster on rotation basis.
  • Be responsible for batch monitoring, alert acknowledgement, incident resolution, change order creation and execution, service recovery, and root cause analysis.
  • Coordinate with Level 3, development, and infrastructure teams during incident resolution.
  • Create, review, and improve Production Support documentation and procedures, troubleshooting guides, and weekly reports.
  • Assist in project deployment processes from documentation preparation to actual implementation.
  • Work on HSBC group standards and practices, such as ITSA.
  • Stay up-to-date with current tools, technologies, and areas like cyber security and regulations pertaining to data privacy, consent, and data residency.
Requirements
  • Understanding of Service Management activities such as batch monitoring, incident management, change management, problem management, and root cause analysis.
  • Ability to understand system alerts and notifications and take appropriate action within SLAs.
  • Familiarity with Jenkins, JIRA, Confluence, and Service Dashboard reporting is an advantage.
  • Good communication skills and ability to communicate with business and IT stakeholders effectively.
  • Ability to work independently in a cross-location and cross-cultural team.
  • Team player with good inter-personal skills, troubleshooting ability, and testing skills.

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