Complaint Handling Manager
3 weeks ago
We are seeking a skilled professional to manage customer complaints related to insurance product features and life operations.
The successful candidate will work with internal stakeholders, branches, and external regulators to handle customer complaints and propose solutions to improve customer interactions and reduce future risks.
This is a specialist role that requires strategic thinking, research, and recommendation skills to create a positive customer experience and measure it consistently across the Group.
The ideal candidate will have a university degree in insurance, legal, or communication, and at least 5 years of customer service experience in life insurance, preferably in JV or foreign companies.
Key responsibilities include working with the Customer Right Protection department to implement related actions and processes through all Operation and Service Delivery teams.
The successful candidate will also prepare reports for different departments, upper management, and regulators.
Requirements:
- University graduate or above in insurance, legal, or communication
- At least 5 years of customer service experience in life insurance
- Excellent command of spoken and written Chinese; basic English knowledge is necessary
-
Complaint Resolution Specialist
4 weeks ago
Shanghai, Shanghai, China HSBC Full timeRole OverviewWe are seeking an experienced professional to handle customer complaints related to insurance products and life operations.Key Responsibilities- Collaborate with internal stakeholders and external regulators to resolve customer complaints.- Develop and implement solutions to improve customer interaction and reduce future complaints.- Analyze...
-
Materials Handling Specialist
4 weeks ago
Shanghai, Shanghai, China Straumann Group Full timeJob SummaryThe Straumann Group is seeking a skilled Materials Handling Specialist to join our team. As a key member of our production team, you will be responsible for ensuring the smooth flow of materials and supplies throughout our manufacturing process.Key Responsibilities:Coordinate the receipt, storage, and issuance of materials and suppliesEnsure...
-
Customer Service Quality Control Manager
3 days ago
Shanghai, Shanghai, China PepsiCo Full timeJob DescriptionWe are seeking a highly skilled Customer Service Quality Control Manager to join our team at PepsiCo. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for ensuring the highest quality of customer service and products.About the RoleIn this role, you will be responsible for monitoring hotline...
-
Materials Handling Specialist
2 weeks ago
Shanghai, Shanghai, China Straumann Group Full timeJob Description: We are seeking a skilled Materials Handling Specialist to join our team at Straumann Group. As a key member of our production team, you will be responsible for ensuring the smooth operation of our material supply chain, from procurement to delivery. Responsibilities: Coordinate with suppliers to ensure timely delivery of raw materials and...
-
Quality Assurance Specialist
4 weeks ago
Shanghai, Shanghai, China PepsiCo Full timeJob SummaryAs a Quality Assurance Specialist at PepsiCo, you will be responsible for ensuring the highest standards of quality in our products and services. Your key responsibilities will include:Key ResponsibilitiesMonitoring hotline service quality to ensure timely and effective resolution of customer complaintsAssisting the manager in handling high-risk...
-
Shanghai, Shanghai, China HSBC Full timeHSBC is currently seeking an experienced professional to fill the role of Complaint Handling Manager 投诉处理经理, Life Insurance. As a key member of our team, you will be responsible for working with internal stakeholders, branches, and external regulators to handle customer complaints related to insurance products and life operations. The ideal...
-
Business Development Manager
4 weeks ago
Shanghai, Shanghai, China Continental Full timeJob SummaryWe are seeking a highly motivated and experienced Business Development Manager to join our team at Continental. The successful candidate will be responsible for identifying and implementing profitable business opportunities with all relevant customers.Key ResponsibilitiesSupport strategic sales planning, annual budget, and monthly forecasts to...
-
Materials Handling Specialist
3 days ago
Shanghai, Shanghai, China Straumann Group Full timeAt Straumann Group, we are seeking a highly skilled Materials Handling Specialist to join our team. As a key member of our supply chain team, you will be responsible for executing the production process, ensuring timely and accurate delivery of materials, semi-finished products, and finished goods.The ideal candidate will have at least 3 years of experience...
-
Quality Assurance Specialist
2 weeks ago
Shanghai, Shanghai, China PepsiCo Full timeJob OverviewAs a Quality Service Specialist at PepsiCo, you will be responsible for ensuring the highest level of service quality across our operations. Key responsibilities include:Monitoring hotline service quality and implementing corrective actions to improve performance.Assisting managers in handling high-risk complaint cases, coordinating with...
-
Automotive Development Manager
4 weeks ago
Shanghai, Shanghai, China Continental Full timeJob DescriptionAs a key member of the Continental team, you will be responsible for managing tire development projects for customers. This involves acting as a technical liaison between OE customers and the tire development team, planning and organizing joint tests, and managing prototype/sample tire orders.Key ResponsibilitiesManage tire development...
-
Bio-Pharma Account Manager
3 weeks ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeAbout the Role:Manage customer accounts to sell products and services, analyzing sales data and local market trends.Understand and communicate customer requirements, growing new opportunities while retaining the current customer base.Support sales and marketing plans, collecting marketing information, especially competitive data.Provide pre- and post-sales...
-
Service Operations Manager
3 days ago
Shanghai, Shanghai, China Johnson Controls Full timeJob SummaryWe are seeking a skilled Service Operations Manager to lead and manage our service department, ensuring efficient service delivery and customer satisfaction. The successful candidate will have 7+ years of experience in service management or a related role and a proven track record of delivering exceptional customer service.Key ResponsibilitiesLead...
-
Safety and Security Manager
2 weeks ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryResponsible for overseeing the security and loss prevention operations at Marriott International. Ensures the safety and security of property assets, employees, guests, and property. Manages emergency procedures, investigates losses, and maintains security protocols.Key ResponsibilitiesDevelop and implement emergency proceduresConduct loss...
-
Service Delivery Manager
3 weeks ago
Shanghai, Shanghai, China Johnson Controls Full timeAbout the Role:We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Johnson Controls. As a key member of our service department, you will be responsible for leading and managing our service team, ensuring efficient service delivery and customer satisfaction.Lead and manage the service department, including staffing,...
-
Logistics Manager
4 weeks ago
Shanghai, Shanghai, China Covestro Full timeDrive Logistics ExcellenceLead direct broker management for safety and compliance assurance, ensuring seamless import and export operations.Develop and implement systematic management mechanisms for direct broker management, including KPIs, benchmarks, and incentive measures.Support and lead the implementation of Customs-related new policies and projects,...
-
Business Development Manager
3 days ago
Shanghai, Shanghai, China Continental Full timeJob Description:The selected candidate will be responsible for identifying and implementing profitable business opportunities with all relevant customers, ensuring a strong partnership between Continental and the OEMs in China region.This role involves supporting strategic sales planning, annual budget, and monthly forecasts, as well as ensuring their...
-
Shanghai, Shanghai, China Siemens Healthineers Ltd. Full timeAbout Siemens Healthineers Ltd.Siemens Healthineers Ltd. is a leading healthcare technology company that pioneers breakthroughs in healthcare to improve people's lives around the world.Career OpportunityWe are seeking an experienced Logistics Manager to join our global supply chain team. As a key member of our team, you will be responsible for establishing...
-
After Sales Service Professional
2 weeks ago
Shanghai, Shanghai, China Hermès Full time**Job Summary**We are seeking a highly skilled After Sales Service Executive to manage our repair center in China. As a key member of our team, you will be responsible for ensuring the successful execution of repair center operations, detecting quality issues, and continuously improving product quality or repair quality.**Key Responsibilities:**Manage and...
-
Program Service Delivery Manager
1 month ago
Shanghai, Shanghai, China Bureau Veritas Group Full timePosition OverviewAs a Program Service Delivery Manager - Hardline, you will be responsible for leading a team to ensure the quality of customer service and managing program performance in the AME/EMEA market.Key ResponsibilitiesManage program performance, including product regulatory and testing requirements in the AME/EMEA market.Track changes in market...
-
Hermès After Sales Service Professional
1 month ago
Shanghai, Shanghai, China Hermès Full timeHermès is seeking a skilled After Sales Service Executive to join our team in China. The successful candidate will be responsible for managing and executing repair center operations, ensuring high-quality repair services, and providing exceptional customer service. Key responsibilities include:Job Responsibilities• Ensure efficient management and...