After Sales Service Professional
3 weeks ago
**Job Summary**
We are seeking a highly skilled After Sales Service Executive to manage our repair center in China. As a key member of our team, you will be responsible for ensuring the successful execution of repair center operations, detecting quality issues, and continuously improving product quality or repair quality.
**Key Responsibilities:**
- Manage and execute repair center operations in China, covering various product lines and ensuring timely completion of repair tasks.
- Identify and address quality issues, and work towards improving product quality or repair quality.
- Handle escalated customer service issues and manage customer complaints in a professional manner.
- Oversee the inventory of spare parts and ensure adequate stock levels.
- Collaborate with the team to provide customer service training for stores and develop advanced customer handling skills.
- Support the line manager in new project developments to further enhance China's after-sales service.
**Requirements & Capabilities:**
- At least 3 years of experience in customer service departments, preferably in the retail luxury field.
- Strong communication skills and a good sense of service.
- Ability to work under pressure and handle problem-solving and multitasking tasks.
- Good organizational skills and logical thinking.
- Excellent oral and written English skills.
- University graduate.
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