Bioinstrumentation Field Service Specialist
4 weeks ago
We are seeking a highly skilled Bioinstrument Field Service Engineer to join our team at Agilent Technologies Inc. This role involves supporting customers through on-site activities such as installation, implementation, maintenance, and repair of company and multi-vendor systems solutions.
Key Responsibilities- Install and optimize hardware/software and configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repair services.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations.
- Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
- Serve as an internal resource on technical issues and manage product escalations.
- Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
- Bachelor's or Master's Degree or equivalent.
- About 30% business travel time is required.
- Typically, at least 3+ years relevant bio-instrument service experience.
- Equal opportunity employer.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
- Option to work remotely.
- Travel required: 35% of the time.
- Schedule: Full-time.
- Shift: Day.
- Duration: No end date.
- Job Function: Services & Support.
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Bioinstrumentation Field Service Specialist
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Nanjing, Jiangsu, China Agilent Full timeJob SummaryWe are seeking a highly skilled Bioinstrumentation Field Service Specialist to join our team at Agilent Technologies Inc.Key ResponsibilitiesProvide on-site support for customers, including installation, implementation, maintenance, and repair of company and multi-vendor systems solutions.Support Agilent genomics and cell-related instruments,...
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