Program Manager, Retail Business Systems

4 weeks ago

Beijing, Beijing, China Amazon (China) Holding Company Limited Full time

About Amazon (China) Holding Company Limited

We strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - we continue to grow and evolve as a world-class e-commerce platform.

Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of our DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Our vision of RBS is to accelerate Amazon's flywheel by improving customer and brands experience across WW Amazon stores and lower the cost of doing business for Amazon

Key Job Responsibilities

About the Role

As a Program Manager in Retail Business Services (RBS), you will be responsible for Vendor Consultant Programs onboard in JP, managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and service standards. This role will partner with Worldwide stakeholders, partnering teams, Vendor Consultants, Brand-owners to establish and streamline services, define top business problems, program roadmap, identify new opportunities, through influencing stakeholders and leading solution building.

Key Performance Areas:

- Program plan and delivery management independently in a dynamic environment
- Influence stakeholders and drive alignment on program priorities, goals and roadmap
- Identify new opportunities to initiate sub-programs
- Influence stakeholders priorities and roadmap
- Make trade-off decisions and understand when and how to escalate appropriately
- Develop solutions and lead implementation
- Advocator and practitioner of using technology to solve business problem.
- Mentor junior team/project members

We are open to hiring candidates to work out of one of the following locations:

Beijing, 11, CHN

Basic Qualifications

- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Excellent English and Mandarin Chinese written and verbal communication skills and presentation skills

Preferred Qualifications

- Experience in leading large, cross functional projects
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Japanese skill or team managing experience

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