Senior Operations Manager

4 days ago


Dalian, Liaoning, China 8951 Sandvik Coromant Cutting Tools Full time
About the Role

We are seeking a highly skilled Senior Operations Manager to lead our Sales Support team at 8951 Sandvik Coromant Cutting Tools. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our organization.

Job Description

The Senior Operations Manager will be responsible for overseeing the day-to-day operations of the Sales Support team, ensuring that all activities are aligned with the company's strategic objectives. Key responsibilities include:

  • Leading a team of professionals to provide exceptional customer support and drive business growth.
  • Developing and implementing process improvements to increase efficiency and productivity.
  • Maintaining strong relationships with internal stakeholders, including sales, marketing, and customer service teams.
  • Collaborating with cross-functional teams to resolve complex issues and implement new initiatives.
Requirements

To be successful in this role, you will need:

  • A minimum of two years' experience in managing business support or technology operations in a customer-facing environment.
  • Strong understanding of our business, products, system platforms, reporting, and KPIs.
  • Excellent interpersonal skills and ability to build strong working relationships with internal and external staff.
  • Proven track record in continuous improvement and adapting to changes.
  • Solid experience and skills within ERP systems, such as SAP, and Microsoft Office 365.
What We Offer

In return for your expertise and dedication, we offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus a range of benefits including health insurance, retirement plan, and opportunities for professional development.

Location

This role is based in [location], with the option to work remotely one day a week.



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