Front Desk Associate

3 weeks ago

Chengdu, Sichuan, China Marriott International Full time

Welcome to a role where you can make a real difference in the lives of our guests

As a Front Desk Associate at Marriott International, you will be the first point of contact for our valued guests, setting the tone for an unforgettable experience. Your friendly demeanor, attention to detail, and ability to multitask will be key to ensuring seamless check-ins, check-outs, and everything in between.

The Impact You'll Make

From welcoming guests with a warm smile to resolving any issues that may arise, you will be the face of our hotel, making a lasting impression on every guest who walks through our doors. Your efficiency and problem-solving skills will be put to the test, and you will be expected to think on your feet, handling any situation that comes your way.

What You'll Do

  1. Process guest check-ins and check-outs, ensuring a smooth and efficient experience
  2. Secure payment and verify billing information, handling any necessary adjustments
  3. Provide guests with room and hotel information, as well as directions and local recommendations
  4. Run daily reports, reviewing and communicating any necessary information to the next shift's staff
  5. Complete cashier and closing reports, counting the bank at the end of each shift
  6. Accept and record wake-up calls, delivering them to the right department
  7. Communicate any emergencies, lost items, or theft to proper security staff and/or authorities

Perks You Deserve

We believe in supporting our associates in and out of the workplace, offering a range of benefits, including:

  1. Team-spirited coworkers who become like family
  2. Encouraging leadership and opportunities for growth and development
  3. Support to live a life of wellbeing and happiness
  4. Opportunities to serve and give back to the community
  5. Discounts on hotel rooms, gift shop items, food, and beverage
  6. Recognition programs to celebrate your hard work and dedication

What We're Looking For

  1. A warm and people-oriented demeanor, with a genuine passion for delivering exceptional customer service
  2. A team-first attitude, with a willingness to collaborate and help others
  3. A keen eye for detail, with the ability to multitask and stay organized under pressure

This role requires compliance with quality assurance expectations and standards, as well as the ability to stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You're Welcomed Here

At Marriott International, we believe in creating a culture of inclusivity and respect, where every associate feels valued, appreciated, and empowered to make a difference. We're committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

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