Guest Relations Officer
7 months ago
We are looking for a Guest Relations Officer for a 5-star hotel based in Chengdu’s city center. This is a full-time position starting as soon as possible.
About the hotel
5-star hotel, located in the heart of Chengdu's vibrant city center. The hotel is housed on the upper floors, offering breathtaking panoramic views of the Jinjiang River. Conveniently situated just a stone's throw away from the city's most iconic hotspots, such as Taikoo Li, Chunxi Road, and Lan Kwai Fong.
About the job
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. In this role, you should be an excellent communicator who can stay positive, reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. As well as:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements
- Bachelor degree and above
- Proficiency in English; knowledge of mandarin is preferred
- Experience in front desk or restaurants is preferred
- Proficient in the use of Microsoft Office
Benefits
- Monthly salary of 12,000 to 15,000 RMB commensurate with experience and qualifications
- Accommodation provided
- Meals on working days provided
- Medical insurance
- Work and residence permit sponsored
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