Guest Relations Officer
5 months ago
We are looking for a Guest Relations Officer for a 5-star hotel based in Chengdu’s city center. This is a full-time position starting as soon as possible.
About the hotel
5-star hotel, located in the heart of Chengdu's vibrant city center. The hotel is housed on the upper floors, offering breathtaking panoramic views of the Jinjiang River. Conveniently situated just a stone's throw away from the city's most iconic hotspots, such as Taikoo Li, Chunxi Road, and Lan Kwai Fong.
About the job
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. In this role, you should be an excellent communicator who can stay positive, reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. As well as:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements
- Bachelor degree and above
- Proficiency in English; knowledge of mandarin is preferred
- Experience in front desk or restaurants is preferred
- Proficient in the use of Microsoft Office
Benefits
- Monthly salary of 12,000 to 15,000 RMB commensurate with experience and qualifications
- Accommodation provided
- Meals on working days provided
- Medical insurance
- Work and residence permit sponsored
-
Guest Services Officer
5 months ago
Chengdu, China AirAsia Full timeJob Description Your Responsibilities This position reports to the Guest Service Duty Executive. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations. Your Duties To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall...
-
Airport Guest Services Officer
4 weeks ago
Chengdu, Sichuan, China AirAsia Full timeJob Title: Guest Services OfficerAbout the RoleWe are seeking a highly skilled and experienced Guest Services Officer to join our team at AirAsia. As a Guest Services Officer, you will be responsible for ensuring the smooth daily operations of our ground services, providing exceptional customer service, and maintaining the highest level of safety and...
-
Client Relations Officer
2 months ago
Chengdu, Sichuan, China AirAsia Full timeJob Overview Key Responsibilities This role is accountable to the Guest Service Duty Executive. The Customer Service Representative is tasked with upholding the utmost standards of safety, security, and service excellence in ground operations. Main Duties To facilitate seamless daily operations at the Guest Services Check-in counter, Gate...
-
Guest Services Manager
4 weeks ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Services Manager to join our team at Marriott International. As a key member of our hotel staff, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesProcess guest check-ins, verifying identity and payment information, and...
-
Guest Services Manager
1 month ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Services Manager to join our team at Marriott International. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesProcess guest check-ins, verifying identity and payment information, and assigning rooms.Set...
-
Loss Prevention Officer
2 weeks ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryThe Loss Prevention Guard is responsible for ensuring the security and safety of Marriott International properties. This includes patrolling all areas of the property, assisting guests with room access, and monitoring security systems. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong...
-
Hotel Service Ambassador
1 week ago
Chengdu, Sichuan, China eChinaCareers Full timeWe are seeking a skilled Guest Relations Officer to provide exceptional service to our hotel guests. In this role, you will be the primary point of contact for our customers, ensuring their stay is memorable and enjoyable.About the JobYou will be responsible for:Welcoming guests and attending to their needsProviding information about hotel amenities and...
-
Welcome Desk Ambassador
2 days ago
Chengdu, Sichuan, China eChinaCareers Full timeWe are seeking a Customer Experience Officer to provide exceptional service to our hotel guests. As a key member of our front desk team, you will be the first point of contact for our visitors, responsible for ensuring a warm and personalized welcome.About the roleThis is a full-time position that requires a positive attitude, excellent communication skills,...
-
Customer Service Supervisor
2 weeks ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at Marriott International. As a key member of our front-line staff, you will be responsible for providing exceptional guest service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesRespond to guest requests for special arrangements or...
-
Coord-Housekeeping
5 months ago
Chengdu, China Marriott International Full timePOSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with...
-
Food & Beverage Manager
5 months ago
Chengdu, China Waldorf Astoria Chengdu Full timeDescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...
-
Supervisor-At Your Service
5 months ago
Chengdu, China Marriott International Full timePOSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station....
-
Recreation Experience Coordinator
2 weeks ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryWe are seeking a Recreation Experience Expert to join our team at Marriott International. As a key resource for all recreation activities, you will provide information to guests about available recreation facilities and encourage them to participate in activities. You will promote a fun and relaxing atmosphere, ensure the safety and welfare of...
-
Airport Operations Coordinator
3 days ago
Chengdu, Sichuan, China AirAsia Full timeJob OverviewThe Guest Service Officer will be responsible for ensuring the smooth daily operations of Guest Services at various airport locations, including check-in counters, gate management, and arrival halls.Key ResponsibilitiesEnsure daily operations reports are prepared and submitted in a timely manner.Coordinate with staff to ensure they are properly...
-
Sr. Waiter/Waitress 资深燎吧服务员
5 months ago
Chengdu, China Marriott International Full timePOSITION SUMMARY Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Check with captain or supervisor before leaving at end of shift. Set up, stock, and maintain work areas. Stock ice, glassware, and paper supplies. Remove soiled wares from bar top and tables....
-
Sales Assistant Director
4 weeks ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryWe are seeking a highly motivated and experienced Sales Assistant Director to join our team at Marriott International. As a key member of our sales team, you will be responsible for leading the property's segmented sales effort, implementing sales strategies, and achieving revenue goals.Key Responsibilities• Develop and execute sales strategies...
-
Cost Control Clerk 成本控制员
5 months ago
Chengdu, China Marriott International Full timePOSITION SUMMARY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Transmit information or documents using a...
-
Main Kitchen Head Chef 主厨房厨师长
5 months ago
Chengdu, China Marriott International Full timeJOB SUMMARY Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (., dishwashers, kitchen helpers, . Strives to continually improve guest and...
-
Senior Business Development Manager
2 months ago
Chengdu, Sichuan, China Ferrero Full time{"h2": "About the Role: ", "p": "As a Senior Business Development Manager at Ferrero, you will be responsible for increasing sales of Ferrero products in the assigned territory through developing qualitative and quantitative distribution. Your main goal will be to master the Ferrero sales call process of wholesalers and general stores, ensuring the...
-
Intellectual Property Specialist
2 months ago
Chengdu, Sichuan, China Monolithic Power Systems Full timeOverview: The role involves the identification, generation, evaluation, and management of the global patent portfolio for MPS. KEY RESPONSIBILITIES: Preparation and examination of patent applications along with addressing office actions. Support in patent litigation and various legal-related tasks. QUALIFICATIONS: A minimum of a Master's...