Guest Services Officer
6 months ago
Job Description
Your Responsibilities
This position reports to the Guest Service Duty Executive. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.
Your Duties
To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports.
To ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and de-briefing, assigning staff at their designated area, and that all tools are sufficient and in order.
To ensure the check-in counter is open at 4 hours before departure time.
To ensure all systems run conveyer, BHS, Tubs and FIDS before opening counter
To monitor staff movement, discipline and to report to the superior for further action.
To react if any delay occurs and to inform Supervisor on duty to take necessary action.
To ensure all SOP is being implemented according to GOM.
Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.
Your Traits
Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
Ability to maintain high confidentiality, tactful and discretion when dealing with people.
Possess good interpersonal and communication skills.
Able to work on shift.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
-
Guest Relations Officer
6 months ago
Chengdu, China eChinaCareers.com Full timeWe are looking for a Guest Relations Officer for a 5-star hotel based in Chengdu’s city center. This is a full-time position starting as soon as possible. About the hotel5-star hotel, located in the heart of Chengdu's vibrant city center. The hotel is housed on the upper floors, offering breathtaking panoramic views of the Jinjiang River. Conveniently...
-
Guest Services Manager
1 month ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Services Manager to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesProcess guest check-ins, verifying identity and payment information, and assigning...
-
Hotel Service Ambassador
4 weeks ago
Chengdu, Sichuan, China eChinaCareers Full timeWe are seeking a skilled Guest Relations Officer to provide exceptional service to our hotel guests. In this role, you will be the primary point of contact for our customers, ensuring their stay is memorable and enjoyable.About the JobYou will be responsible for:Welcoming guests and attending to their needsProviding information about hotel amenities and...
-
Customer Service Supervisor
1 month ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at Marriott International. As a key member of our front-line staff, you will be responsible for providing exceptional guest service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesRespond to guest requests for special arrangements or...
-
Customer Service Ambassador
4 days ago
Chengdu, Sichuan, China eChinaCareers Full timeOvervieweChinaCareers is a renowned hospitality brand seeking an experienced Customer Service Ambassador to join our team at our 5-star hotel in Chengdu's vibrant city center.About the JobWe are looking for a highly skilled Customer Service Ambassador to provide exceptional service to our discerning guests. As a primary point of contact, you will be...
-
Supervisor-At Your Service
6 months ago
Chengdu, China Marriott International Full timePOSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station....
-
Airport Services Team Member
4 days ago
Chengdu, Sichuan, China AirAsia Full timeCompany OverviewAirAsia is a leading low-cost airline with a strong presence in the Asia-Pacific region.We are committed to providing safe and efficient travel experiences for our customers.Job SummaryWe are seeking a highly motivated and experienced Guest Services Officer to join our team at Kuala Lumpur International Airport.Job DescriptionThe successful...
-
Loss Prevention Officer
1 month ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryThe Loss Prevention Guard is responsible for ensuring the security and safety of Marriott International properties. This includes patrolling all areas of the property, assisting guests with room access, and monitoring security systems. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong...
-
Welcome Desk Ambassador
3 weeks ago
Chengdu, Sichuan, China eChinaCareers Full timeWe are seeking a Customer Experience Officer to provide exceptional service to our hotel guests. As a key member of our front desk team, you will be the first point of contact for our visitors, responsible for ensuring a warm and personalized welcome.About the roleThis is a full-time position that requires a positive attitude, excellent communication skills,...
-
Airport Operations Coordinator
3 weeks ago
Chengdu, Sichuan, China AirAsia Full timeJob OverviewThe Guest Service Officer will be responsible for ensuring the smooth daily operations of Guest Services at various airport locations, including check-in counters, gate management, and arrival halls.Key ResponsibilitiesEnsure daily operations reports are prepared and submitted in a timely manner.Coordinate with staff to ensure they are properly...
-
Coord-Housekeeping
6 months ago
Chengdu, China Marriott International Full timePOSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with...
-
Food & Beverage Manager
6 months ago
Chengdu, China Waldorf Astoria Chengdu Full timeDescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...
-
Front Desk Ambassador
4 days ago
Chengdu, Sichuan, China Marriott International Full timeMake a Lasting ImpressionWe're seeking a highly skilled and charismatic Front Desk Ambassador to join our team at Marriott International. In this role, you'll be the first point of contact for our guests, setting the tone for an unforgettable experience.About the RoleAs a Front Desk Ambassador, you'll be responsible for:Welcoming guests and providing...
-
Field Service Engineer 3
5 months ago
Chengdu, China Lam Research Full timeThe Group You’ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...
-
Field Service Engineer 3
6 months ago
Chengdu, China Lam Research Full timeThe Group You’ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...
-
Dining Operations Manager
1 day ago
Chengdu, Sichuan, China Marriott International Full time**Job Summary:**We are seeking a highly skilled Dining Operations Manager to join our team at Marriott International. As a key member of our management team, you will be responsible for ensuring the smooth operation of our dining facilities and providing exceptional service to our guests.Key Responsibilities:Team Management: Lead a team of staff members to...
-
Recreation Experience Coordinator
4 weeks ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryWe are seeking a Recreation Experience Coordinator to join our team at Marriott International. As a key member of our recreation team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our recreation facilities.Key ResponsibilitiesProvide information to guests about available recreation...
-
DevOps Engineering Expert
4 days ago
Chengdu, Sichuan, China Company 185 - Manulife Information & Technologies Services (Chengdu) Co. Ltd. Full timeAbout Company 185 - Manulife Information & Technologies Services (Chengdu) Co. Ltd.We are a leading international financial services group, helping people make informed decisions and improving their lives. Our global headquarters is in Toronto, Canada, with offices in Asia, Canada, and Europe operating as Manulife, and primarily as John Hancock in the United...
-
Recreation Activities Coordinator
4 days ago
Chengdu, Sichuan, China Marriott International Full timeJob SummaryWe are seeking a Recreation Activities Coordinator to join our team at Marriott International. This role is responsible for coordinating recreation activities, providing information to guests, and promoting a fun and relaxing atmosphere.About the RoleThis is a full-time position that requires standing, sitting, or walking for an extended period of...
-
Sr. Waiter/Waitress 资深燎吧服务员
6 months ago
Chengdu, China Marriott International Full timePOSITION SUMMARY Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Check with captain or supervisor before leaving at end of shift. Set up, stock, and maintain work areas. Stock ice, glassware, and paper supplies. Remove soiled wares from bar top and tables....