Airport Operations Coordinator

3 weeks ago


Chengdu, Sichuan, China AirAsia Full time

Job Overview

The Guest Service Officer will be responsible for ensuring the smooth daily operations of Guest Services at various airport locations, including check-in counters, gate management, and arrival halls.

Key Responsibilities

  • Ensure daily operations reports are prepared and submitted in a timely manner.
  • Coordinate with staff to ensure they are properly briefed and assigned to their designated areas.
  • Monitor staff movement and discipline, and report any issues to superiors.
  • React to any delays and inform supervisors on duty to take necessary action.
  • Ensure all standard operating procedures (SOPs) are implemented according to guidelines.
  • Comply with airline standards, safety performance, and applicable laws and procedures in all locations.

Requirements

  • Possess personal traits such as friendliness, maturity, humility, honesty, and meticulousness.
  • Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
  • Ability to maintain high confidentiality, tactfulness, and discretion when dealing with people.
  • Good interpersonal and communication skills.
  • Able to work on shift.

Company Culture

AirAsia values diversity and is committed to creating a fair and equal opportunity work environment.



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