Airport Operations Coordinator
3 weeks ago
Job Overview
The Guest Service Officer will be responsible for ensuring the smooth daily operations of Guest Services at various airport locations, including check-in counters, gate management, and arrival halls.
Key Responsibilities
- Ensure daily operations reports are prepared and submitted in a timely manner.
- Coordinate with staff to ensure they are properly briefed and assigned to their designated areas.
- Monitor staff movement and discipline, and report any issues to superiors.
- React to any delays and inform supervisors on duty to take necessary action.
- Ensure all standard operating procedures (SOPs) are implemented according to guidelines.
- Comply with airline standards, safety performance, and applicable laws and procedures in all locations.
Requirements
- Possess personal traits such as friendliness, maturity, humility, honesty, and meticulousness.
- Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
- Ability to maintain high confidentiality, tactfulness, and discretion when dealing with people.
- Good interpersonal and communication skills.
- Able to work on shift.
Company Culture
AirAsia values diversity and is committed to creating a fair and equal opportunity work environment.
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