"Housekeeping Department Assistant Lead"

3 weeks ago


Qingdao, Shandong, China Hyatt Corporation Full time

Job Summary

The successful candidate will assist the Housekeeping Manager in managing the day-to-day operation of the housekeeping department, focusing on efficient departmental performance and guest satisfaction.

Key Responsibilities

  • Support the Housekeeping Manager in implementing and enforcing departmental policies and procedures.
  • Train and supervise housekeeping attendants and team leaders to ensure high-quality service delivery.
  • Monitor and maintain departmental performance metrics, identifying areas for improvement and implementing corrective actions.
  • Collaborate with the Housekeeping Manager to develop and implement strategies to enhance guest satisfaction and loyalty.

Requirements

  • Diploma in Hospitality or Tourism Management.
  • Minimum 2 years of experience as Assistant Laundry Manager or Laundry Team Leader in a larger operation.
  • Strong problem-solving, administrative, and interpersonal skills.


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