Program Manager for Global Store Operations

3 weeks ago


Beijing, Beijing, China Amazon (China) Holding Company Limited Full time
Job Description

Amazon China is seeking an experienced Program Manager to join our team in Beijing. As a Program Manager, you will be responsible for leading post-sale customer experience related projects and programs on cross-border shipping.

Key Responsibilities
  • Collaborate with cross-functional teams to improve post-sale customer experience
  • Investigate customer experience issue cases and work with stakeholders to find solutions
  • Support key events and ensure import fee accuracy
  • Analyze operational metrics to optimize operation effectiveness
Requirements
  • 5+ years of program or project management experience
  • 5+ years of working cross-functionally with tech and non-tech teams
  • 5+ years of defining and implementing process improvement initiatives using data and metrics
  • Bachelor's degree
  • Intermediate level Excel skills
  • Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
  • 8+ years of driving process improvements experience
  • Experience in stakeholder management and dealing with multiple stakeholders
  • Master's degree


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