Order Fulfillment Specialist
2 months ago
About the Role
This Sr. Order Fulfillment Specialist position plays a vital role in ensuring timely and accurate order releases. The selected candidate will be responsible for replenishing and rebalancing orders, resolving system issues during order release, and designing, tracking, and completing the Global E&O disposition process on time.
Key Responsibilities
- Replenish and rebalance orders on-time release/change, and solve all system issues during order release
- Design, track, and complete the Global E&O disposition process on time
- Monitor and track GEO BO's supply orders on-time and solve all system issues during order process, update accurate ETA or risk to customers timely
- Communicate with different function teams (planner, logistic, WH operator) to improve order fulfillment effectively
- Track and monitor order to delivery (O2D) performance, based on specific customer SLA in different regions or countries, seek operation opportunity to improve and drive actions
- Well support team members and managers to develop or optimize team report visualization
- Replacement and refund management and analysis
Requirements
- 2-5 years working experience in order management/supply chain other functions
- Familiar with SAP/ERP logic, excel or SQL
- Excellent English skills in speaking, listening, and writing, CET6
- Able to remain focused and work under pressure, prioritize competing demands and deadlines while multi-tasking
- Demonstrate initiative, adaptability, good communication, and problem-solving skills in a changing and dynamic environment
- Good computer skills, MS Office applications, SAP knowledge is plus
- Experience in supply chain role in service industry is preferable
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