Training Program Developer

6 days ago

Guangzhou, Guangdong, China BNI Full time

About This Role

The Training Manager at BNI is responsible for overseeing the development and implementation of training programs within our Mainland China operations. This role focuses on enhancing the skills, knowledge, and performance of our service teams to ensure exceptional experiences and operational excellence.

Key Responsibilities

  • Collaborate with stakeholders to identify training needs and objectives based on service performance metrics, customer feedback, and organizational goals.
  • Design comprehensive training programs and curriculum tailored to the specific needs of service teams within the region.
  • Develop training materials, including presentations, manuals, and multimedia resources, to facilitate effective learning.
  • Conduct engaging and informative training sessions for service personnel, utilizing a variety of instructional techniques and formats.
  • Deliver training both in-person and through virtual platforms, ensuring accessibility and effectiveness for diverse audiences.
  • Provide ongoing coaching and support to reinforce learning and address individual skill gaps.
  • Assess the effectiveness of training programs through observation, evaluation, and feedback mechanisms.
  • Analyze training outcomes and performance data to identify areas for improvement and adjustment.
  • Collaborate with regional management to monitor service performance metrics and track the impact of training initiatives.
  • Stay abreast of industry trends, best practices, and emerging technologies related to service delivery and training methodologies.
  • Proactively recommend enhancements to training programs, content, and delivery methods to align with evolving business needs and industry standards.

Requirements

  • Bachelor's degree in Business Administration, Human Resources, Education, or related field. Master's degree is a plus.
  • Proven experience in training and development, preferably in a service-oriented industry or environment.
  • Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
  • Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.

We are a company that focuses on Building Relationships. With that, we are only hiring for in-person opportunities based in our existing offices.

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