Cloud Infrastructure Engineer

4 weeks ago

Shanghai, Shanghai, China Microsoft Full time

Overview

Microsoft AI's Live Site Engineering team is dedicated to ensuring the production service operation. Our team collaborates closely with service owner teams worldwide to conduct live site readiness reviews, manage incidents, measure, and improve production service quality. You will have the opportunity to work on cutting-edge technology and solutions in Microsoft Copilot, Bing Search, Ads, Maps, and Edge browser, serving over hundreds of millions of users and delivering high availability and performance to customers.

We are seeking an engineer to work with MS AI internal teams and Azure on graceful outage handling project.

Responsibilities

  • Collaborate proactively with service owners to assess Business Continuity Planning (BCP) states and analyze potential impacts resulting from data center or deployment unit losses.
  • Engage in disaster recovery drills to evaluate service impacts, recovery processes, and identify areas for enhancement.
  • Monitor and track service metrics for Microsoft AI across global data centers, encompassing services such as Bing, F&V, Edge, Ads, Skype, and more.
  • Contribute to internal service development focused on enhancing service quality monitoring, debugging capabilities, and conducting status audits.

Requirements

  • Bachelor's Degree in Computer Science or related technical field AND 1+ year(s) technical engineering experience in infrastructure, networking administration/support, or equivalent experience.
  • Dedication to acquiring a deep understanding of data center infrastructure and network administration tasks, incident resolutions to enhance system, platform, and network operations.
  • Foundational understanding of distributed systems design, cloud technology layers and components, and basic dependencies at scale.
  • Proficiency in using existing tools to troubleshoot issues affecting availability, reliability, performance, and efficiency.
  • Commitment to developing an understanding of key learnings, insights, and best practices from code/design reviews, incident drills, debriefs, and regular meetings to improve system, platform, and product development and operations.

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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