Ropes Product Specialist

4 weeks ago

Shanghai, Shanghai, China Wilhelmsen group Full time

Overview

Wilhelmsen Group is a global company with opportunities to solve challenges both small and large, local and global, simple and complex.

Estimated Salary: $80,000 - $120,000 per annum

Job Description

We are seeking a Ropes Product Specialist to work closely with customers, understanding & supporting the decision makers' needs and requirements related to our complete Rope portfolio.

Main Responsibilities

  • Be a product expert in ropes product groups, liaising with other Rope Specialist Centre team members to service the customer.
  • Advise and support customers on what, why, when, and where to buy through good commercial and technical guidance.
  • Identify and actively pursue sales and order building opportunities.
  • Utilize tools and knowledge about the customer, to leverage on insights leading to adding value to the customer and increasing our sales growth.
  • Proactively follow up enquiries and capture sales leads & opportunities through planned quote follow-up and similar customer-facing activities.
  • Be an active member of the Sales team for the respective account portfolio with regards to rope sales.
  • Actively promote sales campaigns, promotions, and initiatives to customers.
  • Evaluate problem-solving skills and close cooperation with other functions internally to fulfill customer needs in the most efficient way.
  • Process all enquiries and orders related to ropes for agreed customers as per global processes and targets, and keep customers informed of changes in the order delivery status, surcharges, and any other relevant information.
  • Responsible for internal sourcing of goods according to tools and parameters outlined in the process for the Ropes Specialist Centre.
  • Responsible for prioritizing and validating all rope requests and current inventory for delivery to customers.
  • Capture customer-specific information and requirements in the system and work proactively with customers to help them standardize their requests.
  • Follow up customer complaints/non-compliances through the improvement/complaint system.
  • Handle warranty claims, product returns.

Required Skills and Qualifications

  • Excellent communication and negotiation skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a team environment and prioritize tasks effectively.
  • Proficiency in MS Office and CRM systems.

Benefits

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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