SAP CRM Specialist

2 months ago


Changzhou, Jiangsu, China Mettler Toledo Full time
Position Overview
Mettler Toledo is in search of a Service Solutions Consultant who will play a pivotal role in enhancing our customer-centric service operations. This position is part of a global initiative focused on refining and standardizing our service processes through advanced systems integration, particularly utilizing SAP CRM.

Key Responsibilities
  • Develop and implement innovative functionalities and processes within SAP CRM and ECC.
  • Design and enhance functionalities in Sales Force to improve service delivery.
  • Configure SAP CRM services in alignment with defined business processes.
  • Translate business requirements into actionable system functionalities.
  • Lead and manage small to medium-sized projects within the service domain, ensuring adherence to project timelines and deliverables.
  • Create and review both functional and technical specifications for system enhancements and data migrations.
  • Participate in advanced support activities for service-related incidents.
  • Contribute to the product backlog by establishing priorities and detailed work plans.
  • Document requirements to facilitate the implementation of service strategies.
  • Ensure high-quality documentation of processes, requirements, training materials, and test cases.
  • Adopt Agile methodologies to foster continuous improvement and delivery.

Qualifications
The ideal candidate will possess a Bachelor's degree in a technical field, such as Electronics Engineering, along with a minimum of three years of relevant experience. Required expertise includes:
  • Proven experience managing SAP CRM project lifecycles, including documentation, design, customization, testing, and support.
  • Familiarity with SAP S/4HANA or SAP C/4HANA.
  • Proficiency in SQL and programming languages such as ABAP, Apex, and C#.
  • Experience in Sales Force development processes, including design, documentation, and implementation.
  • Knowledge of integrating SAP service modules with other platforms.
  • Experience in Release Management processes, including planning and deploying enhancements.

Willingness to travel domestically and internationally is essential, with an expected travel commitment of approximately 20%. This role offers the flexibility to work from home up to two days per week.

What We Offer
  • Comprehensive medical, dental, and vision coverage.
  • Paid time off and disability insurance.
  • A globally recognized brand committed to precision and innovation.
  • A collaborative work environment that values extraordinary service.


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