Sales Associate
1 month ago
We are seeking a highly motivated and experienced Sales Associate to join our team at Balenciaga Fashion Shanghai Co. Ltd. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.
Main Responsibilities- Achieve sales targets, quantitative and qualitative goals, and key performance indicators (KPIs)
- Deal with and report all situations regarding client requests and complaints to the Management Team
- Provide high-quality feedback regarding clients to the Management Team
- Closely work with the stock team to ensure product availability and meet client requests
- Keep informed on market, fashion trends, and business environment
- Inspire clients by embodying the Balenciaga behaviors
- Ensure seamless execution of the omnichannel client journey
- Present the Balenciaga universe and signature, providing details on collections and inspirations with a storytelling approach, when needed
- Give tailor-made advice, listen to clients' expectations, and answer requests
- Maintain display and organization of all areas, respecting the visual merchandising standards
- Execute product presentation guidelines
- Ensure client satisfaction by constantly providing the standards of Balenciaga services, image, and values
- Create and update the client portfolio and follow up through the Luce app
- Engage clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
- Follow the guidelines provided by HQs regarding the client journey and loyalty program
- Consistently provide the highest level of professionalism and expertise in all behaviors, including communication and teamwork
- Work with all internal and external stakeholders, with a service-oriented, collaborative, available, and versatile approach
- Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
- Participate in achieving sustainability goals
Can perform regular FOH activities and key BOH duties without ongoing supervision
- Process client transactions at the cash desk (in-store and distant sales, M-xstore)
- Promote and execute omnichannel services in-store
- Receive and process store deliveries
- Prepare and organize deliveries and shipments to clients
- Execute and follow up on all processes related to Retail Excellence (front, back of house, and team)
- Contribute to front and back of house operations (stock control and inventories)
Store Management, Store Sales Team, Store BOH Team, Retail Manager, Client Engagement Team, VM Team, Accounting
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