Sales Associate

1 month ago


Beijing, Beijing, China BALENCIAGA FASHION SHANGHAI CO. LTD Full time
Job Summary

We are seeking a highly motivated and experienced Sales Associate to join our team at Balenciaga Fashion Shanghai Co. Ltd. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Main Responsibilities
  • Achieve sales targets, quantitative and qualitative goals, and key performance indicators (KPIs)
  • Deal with and report all situations regarding client requests and complaints to the Management Team
  • Provide high-quality feedback regarding clients to the Management Team
  • Closely work with the stock team to ensure product availability and meet client requests
  • Keep informed on market, fashion trends, and business environment
Key Responsibilities
  • Inspire clients by embodying the Balenciaga behaviors
  • Ensure seamless execution of the omnichannel client journey
  • Present the Balenciaga universe and signature, providing details on collections and inspirations with a storytelling approach, when needed
  • Give tailor-made advice, listen to clients' expectations, and answer requests
  • Maintain display and organization of all areas, respecting the visual merchandising standards
  • Execute product presentation guidelines
  • Ensure client satisfaction by constantly providing the standards of Balenciaga services, image, and values
  • Create and update the client portfolio and follow up through the Luce app
  • Engage clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
  • Follow the guidelines provided by HQs regarding the client journey and loyalty program
Requirements
  • Consistently provide the highest level of professionalism and expertise in all behaviors, including communication and teamwork
  • Work with all internal and external stakeholders, with a service-oriented, collaborative, available, and versatile approach
  • Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
  • Participate in achieving sustainability goals
Process Supporter

Can perform regular FOH activities and key BOH duties without ongoing supervision

  • Process client transactions at the cash desk (in-store and distant sales, M-xstore)
  • Promote and execute omnichannel services in-store
  • Receive and process store deliveries
  • Prepare and organize deliveries and shipments to clients
  • Execute and follow up on all processes related to Retail Excellence (front, back of house, and team)
  • Contribute to front and back of house operations (stock control and inventories)
Internal Key Relationships

Store Management, Store Sales Team, Store BOH Team, Retail Manager, Client Engagement Team, VM Team, Accounting



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