Field Applications Engineer

3 days ago


Guangzhou, Guangdong, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

About the Role

We are seeking a highly skilled Field Applications Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a Field Applications Engineer, you will play a critical role in developing and implementing product applications for our existing KLA products to provide maximum value to our customers.

Key Responsibilities

  • Develop and implement product applications to provide maximum value to customers
  • Focus on projects related to product installation, customer education, and product knowledge
  • Perform product diagnosis and problem resolution, and interface with customers and internal groups to verify that hardware and software problems have been resolved
  • Generate best known method documents, application notes, and other applicable training materials
  • Support sales potential with demonstrations, head-to-head comparisons, and product beta support
  • Provide strategic sales support by providing competitive analysis, in-depth fab usage profiles, and gap analysis
  • Promptly respond to routine customer requests
  • Provide technical support and execute detailed tool installation/upgrade test plans
  • Perform routine problem diagnosis and problem resolution for wafer characterization at customer sites
  • Provide operational training to customers
  • Own and execute value-added projects to deliver tool values to customers
  • Develop, document, and share tool BKM and use cases
  • Support preparation and demonstration of products to the customer base
  • Assist training activities of new engineers upon reaching L2 product certification
  • Gather and feedback competitive information to region TEM and/or TD
  • Gather gap analysis, fab profile, and competition information to region TEM and/or TD

Requirements

  • Ph.D. or Masters degree (Science or Engineering) or BS with 1-3 years experience or equivalent combination of education and experience in engineering applications
  • Understands engineering principles and techniques related to area project activities
  • Working knowledge of major system components and their interactions
  • Good working knowledge of customer processing knowledge
  • Good working knowledge of various applications
  • Ability to diagnose and resolve basic customer issues
  • Strong communication skills, especially technical writing skills


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