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Applications Support Engineer
2 months ago
Job Overview
We are seeking a dedicated Applications Support Engineer to enhance our customer engagement and support for critical applications. The ideal candidate will play a pivotal role in ensuring timely support and the successful introduction of ASML's innovative products.
Key Responsibilities:
- Provide assistance for critical application escalations and collaborate with the VHV 3rd line team to ensure timely resolution.
- Facilitate the introduction of new ASML products to clients, demonstrating the advantages and benefits they offer.
- Support business development initiatives by identifying potential improvements in ASML products that can enhance customer satisfaction.
- Collaborate with ASML Development & Engineering and customer R&D teams to outline a strategic solution roadmap aimed at advancing semiconductor technology.
- Act as the workstream owner in New Technology Projects (NTP), defining project plans in partnership with customers and overseeing execution.
- Document structural challenges and Best Known Methods (BKM), disseminating this information across all sites.
- Develop expertise in one or more areas and contribute to the growth of the local team.
- Be prepared for on-call duties and shift work within customer environments.
Qualifications:
- Master's degree in Physics, Optical Science/Engineering, Chemical Engineering, Chemistry, Electrical Engineering, Materials Science, or Mathematics.
- Experience in semiconductor fabrication or with semiconductor equipment vendors, with direct knowledge of ASML DUV, EUV, and Applications products, including their advantages and disadvantages.
- Familiarity with semiconductor processes.
- Excellent presentation and communication skills for effective interaction with internal teams (Business Development Managers, project leaders, management) and external clients.
- Adaptability to support diverse tasks within a matrix organization, including escalations, New Product Introductions (NPI), and NTP projects.
- Understanding of ASML's operational methodologies to ensure that assistance is directed efficiently to the appropriate personnel.
- Ability to perform under pressure.
- Willingness to travel to support customers as needed.
