Product Applications Specialist
3 weeks ago
Job Summary
The Field Applications Engineer role at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司 is responsible for developing and implementing product applications to provide maximum value to customers. The successful candidate will focus on projects related to product installation, customer education on product knowledge and usage capability, and will perform product diagnosis and problem resolution. Additionally, they will interface with customers and KLA internal groups to verify that hardware and software problems have been resolved.
Key Responsibilities
- Develop and implement product applications to provide maximum value to customers
- Focus on projects related to product installation and customer education
- Perform product diagnosis and problem resolution
- Interface with customers and KLA internal groups to verify problem resolution
- Generate best known method documents, application notes, and other applicable training materials
- Support sales potential with demonstrations, head-to-head comparisons, product beta support, and joint development programs
- Provide strategic sales support by providing competitive analysis, in-depth fab usage profile, and gap analysis
- Promptly respond to routine customer requests
- Provide technical support and execute detailed tool installation/upgrade test plans
- Perform routine problem diagnosis and problem resolution for wafer characterization at customer sites
- Provide operational training to customers
- Own and execute value-added projects like STR, evaluation, and H2H to deliver tool values to customers
- Develop, document, and share tool BKM and use cases
- Support preparation and demonstration of products to the customer base
- Assist training activities of new engineers upon reaching L2 product certification
- Gather and feedback competitive information to region TEM and/or TD
Minimum Qualifications
- Ph.D. or Masters degree (Science or Engineering) or BS with 1-3 years experience or equivalent combination of education and experience in engineering applications
- Understanding of engineering principles and techniques related to area project activities
- Working knowledge of major system components and their interactions
- Good working knowledge of customer processing knowledge
- Good working knowledge of various applications
- Ability to diagnose and resolve basic customer issues
- Strong communication skills, especially technical writing skills
Language
English
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