Marketing Coordinator

2 weeks ago


Shanghai, Shanghai, China Marriott International Full time

Job Summary

As a Marketing Coordinator at Marriott International, you will play a key role in promoting our brand image internally and externally. Your primary responsibility will be to use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. You will recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Additionally, you will encourage guests or callers to purchase or schedule preview package sales/tours. You will explain details and requirements related to attending a sales presentation to potential owners. Furthermore, you will verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. You will also determine and give complimentary items to guests as gifts for their patronage, such as rewards points or show tickets. You will answer guest questions about property facilities and services. You will receive, record, and relay messages accurately, completely, and legibly.

Key Responsibilities

  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests' service needs
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Stand, sit, or walk for an extended period of time

Preferred Qualifications

  • Education: High school diploma or GED equivalent
  • Related Work Experience: No related work experience
  • Supervisory Experience: No supervisory experience
  • License or Certification: None

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