Club Coordinators Representative

2 weeks ago


Shanghai, Shanghai, China Hospitality Marketing Concepts Full time
Club Coordinators / Member Services

Hospitality Marketing Concepts (HMC) is a leading global provider of digital loyalty solutions to upscale hotels worldwide. As a key member of our team, you will be responsible for coordinating with clients and hotel staff to provide exceptional customer service and support.

The primary objectives of our loyalty solutions are to help hotels increase profit through customer retention and acquisition. Your role will involve:

  • Responding to client inquiries about property facilities and services
  • Serving as the primary point of contact for clients and communicating with them via phone and email
  • Coordinating with the sales and hotel teams to ensure seamless client experiences
  • Monitoring and responding to incoming communications, including leads and client needs
  • Establishing strong relationships with members and hotel employees
  • Providing after-sales support and resolving customer complaints

To be successful in this role, you will require:

  • Two or more years of experience in a hotel, clerical, or sales role
  • Strong interpersonal, analytical, and organizational skills
  • Effective written and verbal communication skills
  • Proficiency in Microsoft Office products, including Word, Excel, and Outlook

We offer a competitive compensation package, including a base salary and generous incentives. If you are a motivated and customer-focused individual, please submit your resume for consideration.


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