Holiday Sales Representative
2 months ago
Job Opportunity Overview
The position involves contacting potential guests by telephone to sell a discounted holiday package for Anantara Vacation Club. This role requires a proactive and empathetic approach to overcome objections and persuade guests to attend a preview presentation.
Key Responsibilities
- Follow a scripted presentation to effectively communicate with potential guests and maximize the number of preview packages sold or presentations booked.
- Support customers in purchasing and traveling on the Holiday Discovery Package by highlighting its benefits and emphasizing its fun and rewarding aspects.
- Ensure all guests meet the qualifications and details of participation for each offer as set forth by Anantara Vacation Club, and maintain timely and accurate documentation of such.
- Update customer details in the Salesforce system as required.
- Manage company-assigned leads to maximize conversion to preview package sales, adhering to the company's regulations on valid pass-hours.
- Perform additional clerical or other reasonable duties as requested by the Shanghai Call Centre management team.
Qualifications
- High school or vocational secondary education or above
- Excellent customer service and selling skills, including active listening, empathizing, problem solving, organization, attention to detail, follow-through, and effective verbal and written communication
- Previous telemarketing experience and solution selling skills are preferred
- Ability to work as a team player in a personable and positive manner
- Ability to work quickly and accurately in a high-volume environment, handling deadlines and adapting to changing circumstances
- Fluency in Mandarin, with English and Cantonese speaking being an added advantage
Job Requirements
This role requires a strong work ethic, excellent communication skills, and the ability to work independently and as part of a team. The ideal candidate will be passionate about delivering exceptional customer experiences and driving sales results in a fast-paced environment.
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