Vacation Consultant
3 weeks ago
Job Title: Vacation Consultant
About the Role:
We are seeking a skilled Vacation Consultant to join our team at Anantara Vacation Club. As a Vacation Consultant, you will be responsible for conducting Club Presentations for guests, maintaining professionalism, integrity, and quality throughout your interactions.
Key Responsibilities:
- Achieve required targets in a professional and honest manner.
- Deliver Club Presentations consistently and accurately.
- Be an active and punctual participant in all presentations and trainings.
- Keep presentations and materials current.
- Develop and improve Club Presentation skills through self-assessment, practice, and feedback.
- Prepare for daily appointments as necessary.
- Follow AVC best practices when presenting to guests.
- Build rapport and establish trust with guests throughout the presentation process.
- Discover guests' needs through strategic questions and discussions to customize the Club Presentation.
- Explain the features, advantages, and benefits of becoming a Club Points Owner.
- Suggest the appropriate Club Points Ownership Tier that would suit the guests' specific vacation needs.
- Have a working understanding of financing options and details involved in Club Points Ownership.
- Treat all guests with respect and courtesy to ensure high levels of satisfaction.
- Represent the company in an ethical, moral, and professional manner.
- Support the company's marketing strategies.
- Set and review performance goals weekly, monthly, and YTD.
- Adhere to the 'New Owner' quality assurance and follow-up procedures.
- Respect and interact with colleagues to maintain a 'one team' ethos.
- Demonstrate a full understanding of AVC's culture and processes.
- Assist in the development and mentoring of other VCs as requested.
- Maintain an awareness of current events and AVC destinations to foster relationship building with potential guests and owners.
Key Performance Indicators:
- Achieve all required targets established as part of defined goals.
- Attain high internal and external guest satisfaction.
- Conduct professional presentations.
- Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
- Perform as an active and engaged team member.
Qualifications:
Required Skills and Attributes:
- Positive and enthusiastic attitude.
- Excellent verbal and non-verbal communication and listening skills.
- Ability to work independently and as an active team player.
- Ability to multi-task.
- Problem-solving and negotiating abilities.
- Willingness to work weekends or holidays if necessary.
Education and/or Experience:
- Minimum one year's experience in vacation ownership or timeshare sectors and/or two years' experience in direct sales.
- Tertiary or university education desirable, though not essential.
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