Vacation Consultant

3 weeks ago


Shanghai, Shanghai, China Anantara Vacation Club Full time

Job Title: Vacation Consultant

About the Role:

We are seeking a skilled Vacation Consultant to join our team at Anantara Vacation Club. As a Vacation Consultant, you will be responsible for conducting Club Presentations for guests, maintaining professionalism, integrity, and quality throughout your interactions.

Key Responsibilities:

  • Achieve required targets in a professional and honest manner.
  • Deliver Club Presentations consistently and accurately.
  • Be an active and punctual participant in all presentations and trainings.
  • Keep presentations and materials current.
  • Develop and improve Club Presentation skills through self-assessment, practice, and feedback.
  • Prepare for daily appointments as necessary.
  • Follow AVC best practices when presenting to guests.
  • Build rapport and establish trust with guests throughout the presentation process.
  • Discover guests' needs through strategic questions and discussions to customize the Club Presentation.
  • Explain the features, advantages, and benefits of becoming a Club Points Owner.
  • Suggest the appropriate Club Points Ownership Tier that would suit the guests' specific vacation needs.
  • Have a working understanding of financing options and details involved in Club Points Ownership.
  • Treat all guests with respect and courtesy to ensure high levels of satisfaction.
  • Represent the company in an ethical, moral, and professional manner.
  • Support the company's marketing strategies.
  • Set and review performance goals weekly, monthly, and YTD.
  • Adhere to the 'New Owner' quality assurance and follow-up procedures.
  • Respect and interact with colleagues to maintain a 'one team' ethos.
  • Demonstrate a full understanding of AVC's culture and processes.
  • Assist in the development and mentoring of other VCs as requested.
  • Maintain an awareness of current events and AVC destinations to foster relationship building with potential guests and owners.

Key Performance Indicators:

  • Achieve all required targets established as part of defined goals.
  • Attain high internal and external guest satisfaction.
  • Conduct professional presentations.
  • Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
  • Perform as an active and engaged team member.

Qualifications:

Required Skills and Attributes:

  • Positive and enthusiastic attitude.
  • Excellent verbal and non-verbal communication and listening skills.
  • Ability to work independently and as an active team player.
  • Ability to multi-task.
  • Problem-solving and negotiating abilities.
  • Willingness to work weekends or holidays if necessary.

Education and/or Experience:

  • Minimum one year's experience in vacation ownership or timeshare sectors and/or two years' experience in direct sales.
  • Tertiary or university education desirable, though not essential.

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