Customer Services Consultant

3 months ago

Shanghai, China OMP Full time

Your challenge

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Your team

As a Customer Service Consultant, you will be part of the Customer Services team. Customer Services watches over business continuity. The team solves issues before they turn into problems and ensures flawless maintenance and upgrades. It provides the hotline user support, documentation, and long-term application management, to keep everything running smoothly.

Your profile

We are looking for someone who meets the following qualifications:

A bachelor’s or a master’s degree (or similar by experience) and a strong interest in IT. Excellent command of English. Strong multi-tasking and administrative skills combined with a stress-resistant nature. A friendly and communicative attitude, happy to be a team player, and a good listener. The ability to work in a structured way and follow procedures in a dynamic and complex environment.

Bonus points if you have:

Knowledge of an additional language, such as Dutch, French, or German. Interest in supply chain planning or production planning. Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.

Soft skills

Communication Teamwork Pragmatic Passionate Supportive

Hard skills

Administration Coordination

Language skills

Required:

English Chinese

Your future

At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as Customer Services Consultants grow into roles in software expertise, customer application expertise, or people management.

Our offer

At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

International : A growing global company, worldwide career opportunities, and multicultural teams Benefits : An attractive salary package including additional extralegal vacation days, and other competitive benefits Flexibility : Teleworking, flexible hours, and lots of autonomy Lifelong learning : A custom training and development track, an extensive coaching program, and on-the-job learning Empowerment : Room for initiative and creativity and an emphasis on entrepreneurship Innovation : Encouragement to think differently through cross-team collaboration and innovation challenges Well-being : A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities Teamwork : Join a team that lifts you up and learn from the best

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