Exam Operations Specialist

1 month ago


Guangzhou, Guangdong, China Pearson Full time

Pearson VUE, a global leader in computer-based testing, is seeking an Exam Operations Specialist to join our team based in Guangzhou. In this role, you will be responsible for ensuring the smooth operation of exams at our test centre.

Company Overview

Pearson VUE offers a unique opportunity to work with a global leader in education and technology. Our company provides assessments and qualifications that help individuals achieve their goals and realize their potential.

Job Description

The Exam Operations Specialist will be responsible for:

  • Preparing the test environment and equipment according to company procedures;
  • Verifying candidate identities and processing sign-ins according to Pearson VUE and client procedures;
  • Providing high-level customer service to candidates;
  • Ensuring the integrity and security of tests are maintained and supervised/invigilated to the required standard;
  • Helping to ensure a clean, professional, quiet testing atmosphere in the centre.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Fluent English communication skills (verbal and written) and Chinese;
  • Good face-to-face communication skills with experience in a customer-facing role;
  • Able to work with procedures and policies; strong attention to detail;
  • Ability to work under pressure and enjoy working with people;
  • PC literate;
  • Comfortable in a quiet environment.
Salary and Benefits

We offer a competitive hourly rate of CNY45 per hour. As an Exam Operations Specialist, you can expect a flexible approach to working hours, with a variety of shifts available. You will also have access to opportunities for professional development and growth within the company.



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