Wellness and Recreation Supervisor

2 months ago


Qingdao, Shandong, China Hyatt Corporation Full time

Job Summary

The Spa & Fitness Center Manager will be responsible for the efficient operation of the department, aligning with Hyatt Hotels Corporation's Corporate Strategic Priorities, while meeting employee, guest, and owner expectations.

Key Responsibilities

  • Provide hands-on support and guidance to ensure services meet approved Spa brand standards of performance and sequences of service.
  • Ensure discerning guests feel their every need is anticipated, creating a relationship with the spa, not just a visit.
  • Collaborate with the team to deliver exceptional guest experiences, driving loyalty and retention.
  • Develop and implement strategies to enhance the spa and fitness center offerings, driving revenue growth and profitability.
  • Manage and maintain high-quality standards, ensuring compliance with Hyatt's quality and safety protocols.

Requirements

  • University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
  • Minimum 2 years of work experience as Assistant Spa Manager.
  • Aesthetic qualification in treatments and training is highly desirable.

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