Senior Specialist GBS R2R

2 weeks ago


Dalian, Liaoning, China adidas Full time

Purpose & Overall Relevance for the Organization:

The role of Senior Specialist GBS R2R is to support the team's overall efficiency by leveraging AI tools, creating automation tools, and identifying improvement opportunities.

Key Responsibilities:

Process Efficiency

  • Support Process Improvement via Automation (Macro, VBA, etc.) for GL operation team
  • Proactively identify efficiency improvement opportunities and lead overall design and landing
  • Download efficiency initiatives from global teams and lead landing in Dalian
  • Introduce and share Dalian good practices with global teams and help global team landing in their site

Performance Dashboard

  • Support Market monthly operation review dashboard creation
  • Support root cause analysis and action plan
  • Support meeting minutes and follow up

Reporting and Analysis

  • Support GL process analysis to identify productivity opportunities
  • Support GL automation analysis, root cause analysis, improvement plan
  • Support global KPI/SLA creation, root cause analysis and improvement plan

Key Relationships:

  • Team colleagues
  • Superior
  • Colleagues connected via the process area in other parts of GBS
  • Business Partner key contacts

Knowledge, Skills and Abilities:

  • Good accounting knowledge
  • Good knowledge on AI tools
  • Good finance analysis skills to generate saving and pipeline opportunities with category insights
  • Good skills in Power BI, and familiar with other visualization tool
  • Excellent knowledge of MS-Office applications, including Advanced Excel, VBA , Power Query ,Power Automate, Office script
  • Have experience on VBA based process improvement, and experience with RPA tool
  • Strong mindset in process improvement and continuous efficiency
  • Good team player, good communication and interpersonal skills
  • Detail-oriented and well organized
  • Quick learner on new technology and new methodology on innovation
  • Fluent English, spoken, listening and written
  • Customer service mindset

Requisite Education and Experience / Minimum Quotations:


• Minimum of 5 years of relevant work experience in a similar function for BPO or SSC companies


• Bachelor degree or equivalent professional experience



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