Senior Specialist GBS R2R
2 weeks ago
Purpose & Overall Relevance for the Organization:
The role of Senior Specialist GBS R2R is to support the team's overall efficiency by leveraging AI tools, creating automation tools, and identifying improvement opportunities.
Key Responsibilities:
Process Efficiency
- Support Process Improvement via Automation (Macro, VBA, etc.) for GL operation team
- Proactively identify efficiency improvement opportunities and lead overall design and landing
- Download efficiency initiatives from global teams and lead landing in Dalian
- Introduce and share Dalian good practices with global teams and help global team landing in their site
Performance Dashboard
- Support Market monthly operation review dashboard creation
- Support root cause analysis and action plan
- Support meeting minutes and follow up
Reporting and Analysis
- Support GL process analysis to identify productivity opportunities
- Support GL automation analysis, root cause analysis, improvement plan
- Support global KPI/SLA creation, root cause analysis and improvement plan
Key Relationships:
- Team colleagues
- Superior
- Colleagues connected via the process area in other parts of GBS
- Business Partner key contacts
Knowledge, Skills and Abilities:
- Good accounting knowledge
- Good knowledge on AI tools
- Good finance analysis skills to generate saving and pipeline opportunities with category insights
- Good skills in Power BI, and familiar with other visualization tool
- Excellent knowledge of MS-Office applications, including Advanced Excel, VBA , Power Query ,Power Automate, Office script
- Have experience on VBA based process improvement, and experience with RPA tool
- Strong mindset in process improvement and continuous efficiency
- Good team player, good communication and interpersonal skills
- Detail-oriented and well organized
- Quick learner on new technology and new methodology on innovation
- Fluent English, spoken, listening and written
- Customer service mindset
Requisite Education and Experience / Minimum Quotations:
• Minimum of 5 years of relevant work experience in a similar function for BPO or SSC companies
• Bachelor degree or equivalent professional experience
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