Experience Owner Operations Manager

3 days ago


Nanjing, Jiangsu, China Wyndham Destinations Full time

Unlock the Potential of Our Shanghai Operations Team

We are seeking a highly skilled and experienced Owner Operations Manager to lead our Shanghai operations team. As an integral part of our management team, you will be responsible for ensuring exceptional service quality and booking accuracy.

About the Role:

  • Develop and implement effective working processes and SOPs to drive team efficiency and performance.
  • Train, supervise, and lead the operations team to ensure seamless execution of company processes.
  • Adapt and localize owner service to maintain high Chinese member satisfaction levels.
  • Design and execute member engagement activities that foster loyalty and retention.
  • Respond efficiently to inbound Wechat Member servicing platform requests within a three-hour turnaround.
  • Cross-train non-member marketing staff on Minivac booking processes and voucher sales to consumers.
  • Collect Minivac booking requests from vendors, key in system details, and issue vouchers and confirmation letters.

About You:

  • 5-6 years of experience in customer-focused roles within real-estate, tourism, education, or travel industries in sales positions.
  • Hospitality industry reservation and services experience in manager roles.
  • Strong computer skills, including previous experience using MS Word, Excel, and Outlook.
  • Excellent communication and influencing skills.
  • A positive, professional demeanor with the ability to represent the department at internal meetings and key relationships across all levels.
  • Ability to multi-task efficiently, with excellent organizational and time management skills.

About Us:

At Travel + Leisure Co., we put the world on vacation. With over 19,000 associates across more than 270 vacation club resort locations globally, we deliver exceptional experiences for millions of travelers worldwide. Join our inclusive environment where excellence is delivered with a focus on fun, celebration, and support for one another. Build a career where memories start with you.

Compensation Package:

We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience, as well as opportunities for growth and professional development within our organization.



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