FRSG & Platform Service Tech Specialist

3 weeks ago


Nanjing, Jiangsu, China Ford Motor Company Full time
Job Title: FRSG & Platform Service Tech Specialist

At Ford Motor Company, we are seeking a highly skilled FRSG & Platform Service Tech Specialist to join our team. This role will be responsible for defining and deploying support activities to run and protect the rapidly growing Connected Vehicle ecosystem and mobility solutions in China for Ford and Lincoln.

Key Responsibilities:
  • Work closely with Product Development Owners and Business Owners of Customer Experience Satisfaction to define and deploy mobile app features and functionalities.
  • Support the implementation and verification of Connected Vehicle and mobility solution teams in ET, PD, Marketing, Sales, FCSD, and Digital Systems across various regions.
  • Interface with multiple teams to ensure sustainable daily customer service operation and support Azure Kubernetes Systems incidents.
  • Develop and maintain knowledge base documentation for End-to-End customer service operation.
Requirements:
  • Minimum 3 years of experience in IT area of application operation support, software development, and test, IT project management.
  • Passion for Connected Vehicle, new Clouding technologies (Azure Kubernetes Service, PCF, Splunk, Dynatrace, Grafana), and mobile apps.
  • Development skills with multiple computer program language ability (Python, Java, C# etc).
  • Excellent troubleshooting and analytical capability.
  • Good command on English and communication of presentation and hosting troubleshooting sessions.
  • Experience with Incident Management & Problem Management.
Preferred Qualifications:
  • Exposure to cloud computing, telecommunications, and/or existing in-vehicle systems (SYNC).
  • Knowledge management/knowledge documentation experience.
  • Mobility Application development or testing experience.
  • Understanding of web services and mobile applications.

We are looking for a can-do, result-driven, and willing-to-take-challenge individual who can work flexibly with global and regional teams for urgent or critical incident resolution.



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