Customer Service Specialist

4 weeks ago


Nanjing, Jiangsu, China Celanese Corporation Full time

Job Summary

Celanese Corporation is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our Performance Material business, you will play a critical role in ensuring perfect order fulfillment and customer satisfaction.

Responsibilities

  • Ensure timely and accurate order fulfillment, resolving issues as required.
  • Provide exceptional customer service, serving as the primary point of contact for customers and service providers.
  • Maintain strong relationships with internal stakeholders, including Order coordinators, Sales, Logistics, and Supply Chain teams.
  • Support preventive and corrective actions in your area of influence.
  • Update customer master information in SAP, including credit limit recommendations in coordination with Credit Management.
  • Interact with third-party service providers, such as freight forwarders, warehouses, and vendors.
  • Adhere to SOX controls and ensure resolution of order and delivery blocks.
  • Provide price confirmation to customers, verify prices between SAP and customer PO, and maintain communication with account managers and sales management.

Requirements

  • Bachelor's degree and 3 years of customer service experience (non-call center).
  • Experience with ERP systems, with SAP preferred.
  • Fluency in spoken and written English, with a second foreign language as a plus.
  • Proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.
  • Team player with strong communication and problem-solving skills.
  • Ability to handle stressful situations and prioritize tasks effectively.

About Celanese Corporation

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials. Our businesses leverage Celanese's global chemistry, technology, and commercial expertise to create value for customers, employees, shareholders, and the corporation. We strive to make a positive impact on our communities and the world through The Celanese Foundation.



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