Customer Service Specialist

4 days ago


Nanjing, Jiangsu, China Celanese Corporation Full time

Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Celanese Corporation. This is an exciting opportunity to work with a global chemical leader in the production of differentiated chemistry solutions and specialty materials.

About Us

Celanese Corporation is a leading global company with approximately 13,000 employees worldwide. Our businesses use our global chemistry, technology, and commercial expertise to create value for our customers, employees, shareholders, and the corporation.

About the Role

The Senior Associate Specialist, Customer Service will play a key role in fulfilling customers' orders for the Performance Material business. Key responsibilities include ensuring perfect order fulfillment, resolving issues as required, maintaining key internal relationships, and supporting preventive and corrective action.

Responsibilities

  • Ensure perfect order fulfillment of orders and resolve issues as required.
  • Key customer service contact for customers and/or service providers.
  • Maintain key internal relationships including Order coordinator, Sales, Logistic operation, Import/Export, Supply chain planning, Scheduling, Product manager, Trade compliance, Credit, Accounting, Tax, Financial Shared Services, Quality etc.
  • Support preventive and corrective action in personal area of influence.
  • Update customer master information in SAP including clarifying and recommending credit limits in coordination with Credit Management.
  • Interact with third-party service providers (Freight Forwarders, Warehouses, Vendors).
  • Adhere to SOX Controls.
  • Monitor and ensure resolution of order and delivery blocks.
  • Provide price confirmation to the customer, perform price verification between SAP and customer PO, and maintain communication about pricing to the account manager and sales management.

Qualifications

  • Bachelor's degree and 3 years customer service experience (not call center).
  • Experience in ERP System (SAP is preferred).
  • Fluency in spoken and written English (second foreign language could be extra credit).
  • Proficient in Microsoft Office applications (including Outlook, Excel, PowerPoint, Word).
  • Team player.
  • Ability to handle stressful situations.
  • Troubleshooting/problem-solving skills.
  • Capability of rapid response to emergencies and main-set for long-term solutions.
  • Understanding of exports/imports, regulations, letters of credit, revenue recognition, documentation requirements, regulated products.
  • Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.
  • Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs and current product supply.

Salary Information

Estimated salary: $85,000 - $110,000 per year, depending on location and experience.



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