Senior Customer Service Supervisor
2 months ago
Job Overview
Celanese Corporation, a global chemical leader, seeks a highly skilled professional to lead its customer service operations. The ideal candidate will have a strong background in customer service and supply chain management, with excellent leadership and problem-solving skills.
Responsibilities
Lead a team of customer service representatives to execute perfect order fulfillment within the order-to-cash process, ensuring timely and accurate delivery of products to customers.
Collaborate with logistics, planning, finance, business, sales, and OPEX functions to troubleshoot and resolve operational issues, ensuring a clear and efficient process.
Organize necessary communication among functions to monitor open order status and timely perform critical issue solving or escalation, effectively managing day-to-day emergencies and driving customer satisfaction.
Qualifications
5+ years of working experience in customer service and supply chain management, with a Bachelor's degree or above.
Proven customer service and supply chain knowledge, with excellent troubleshooting and problem-solving skills.
Ability to build strong relationships with customers, colleagues, and stakeholders.
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