Senior Customer Service Supervisor

2 months ago


Nanjing, Jiangsu, China Celanese Corporation Full time

Job Overview

Celanese Corporation, a global chemical leader, seeks a highly skilled professional to lead its customer service operations. The ideal candidate will have a strong background in customer service and supply chain management, with excellent leadership and problem-solving skills.

Responsibilities

Lead a team of customer service representatives to execute perfect order fulfillment within the order-to-cash process, ensuring timely and accurate delivery of products to customers.

Collaborate with logistics, planning, finance, business, sales, and OPEX functions to troubleshoot and resolve operational issues, ensuring a clear and efficient process.

Organize necessary communication among functions to monitor open order status and timely perform critical issue solving or escalation, effectively managing day-to-day emergencies and driving customer satisfaction.

Qualifications

5+ years of working experience in customer service and supply chain management, with a Bachelor's degree or above.

Proven customer service and supply chain knowledge, with excellent troubleshooting and problem-solving skills.

Ability to build strong relationships with customers, colleagues, and stakeholders.



  • Nanjing, Jiangsu, China Celanese Corporation Full time

    Overview:Senior Associate Specialist plays a key role in delivering exceptional customer experiences for the Performance Material business. Their primary responsibility is to ensure seamless order fulfillment within the order-to-cash process, guaranteeing customer satisfaction. This encompasses order entry, pricing verification, customer service, problem...


  • Nanjing, Jiangsu, China Atlas Copco Full time

    Job SummaryThe role of Service Engineer at Atlas Copco is to provide day-to-day after-sales service to achieve the highest possible levels of customer satisfaction, ensuring sustainable profitable growth.Key ResponsibilitiesProvide installation and commissioning services for customers, ensuring seamless delivery of compressor equipment.Deliver equipment...


  • Nanjing, Jiangsu, China Rogers Corporation Full time

    Company Overview:Rogers Corporation is a leading manufacturer of advanced materials and components. As a Senior Logistics Specialist, you will play a critical role in ensuring the timely and cost-effective import and export of goods and equipment.Estimated Salary Range:$70,000 - $100,000 per annumJob Description:We are seeking a highly motivated and...


  • Nanjing, Jiangsu, China Celanese Corporation Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Celanese Corporation. This is an exciting opportunity to work with a global chemical leader in the production of differentiated chemistry solutions and specialty materials.About UsCelanese Corporation is a leading global company with approximately 13,000 employees...


  • Nanjing, Jiangsu, China Celanese Corporation Full time

    About UsCelanese Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials. Our businesses leverage the full breadth of Celanese's global chemistry, technology, and commercial expertise to create value for our customers, employees, shareholders, and the corporation.


  • Nanjing, Jiangsu, China HSBC Full time

    HSBC is a leading global financial institution with a rich history spanning over 150 years. With operations in over 80 countries and territories, we serve millions of customers worldwide.Wealth and Personal Banking (WPB) at HSBC is a dynamic and rapidly growing business that combines Retail Banking and Wealth Management to become one of the world's largest...


  • Nanjing, Jiangsu, China HELLA Full time

    Helloto our team of innovative engineers in Nanjing, China!Job Description:We are seeking an experienced Senior Design Engineer to join our team. As a Senior Design Engineer, you will be responsible for designing and developing high-performance lighting technology and automotive electronics.Your primary responsibilities will include:Project planning and...


  • Nanjing, Jiangsu, China Dabster Full time

    Senior Finance Consultant Role OverviewWe are seeking a seasoned finance consultant to join our Dabster team. As a Senior Finance Consultant, you will be responsible for delivering high-value consulting services to our clients.


  • Nanjing, Jiangsu, China Roche Full time

    About the Role:We are seeking a seasoned sales professional to join our team as a Senior Sales and Business Development Manager. In this key role, you will be responsible for driving business growth by executing sales strategies and premier account support.Key Responsibilities:Develop and execute sales plans to achieve revenue targets and grow market share...


  • Nanjing, Jiangsu, China BSH Home Appliances Group Full time

    Job DescriptionThe Senior Sales Manager for Home Appliances will be responsible for tracking daily dynamic and closely communicating with online customers. This role requires quickly responding to emergency incidents and setting daily operational policies according to customers' market movement during big promotion seasons.Key Responsibilities:Foster a...


  • Nanjing, Jiangsu, China BSH Home Appliances Group Full time

    OverviewWe are seeking a skilled Service Pricing Strategist to join our team at BSH Home Appliances Group. As a key member of our pricing team, you will play a crucial role in driving business growth through data-driven pricing strategies.SalaryThe estimated annual salary for this position is $120,000 - $180,000, depending on experience and...


  • Nanjing, Jiangsu, China Thermo Fisher Scientific Full time

    Job DescriptionWe are seeking a skilled Senior Clinical Project Manager to join our team at Thermo Fisher Scientific.About the RoleThis is an exciting opportunity for a highly motivated and experienced project manager to lead operational aspects of large-scale clinical trial projects with clients and project management teams.The successful candidate will be...


  • Nanjing, Jiangsu, China BSH Home Appliances Group Full time

    About the RoleWe are seeking a highly skilled Customer Journey Analyst to join our team at BSH Home Appliances Group.Job DescriptionThe successful candidate will be responsible for designing research, collecting data, and conducting analysis on shopper journeys by purchase occasions. This will involve understanding factors that influence shoppers' brand,...

  • Service Engineer

    1 month ago


    Nanjing, Jiangsu, China Atlas Copco Full time

    About the RoleWe are seeking a highly skilled Service Engineer to join our team in Nanjing. As a key member of our after-sales service team, you will play a crucial role in providing exceptional support to our customers.The successful candidate will be responsible for providing installation and commissioning services for customers, as well as equipment...


  • Nanjing, Jiangsu, China Pfizer Full time

    Job OverviewPfizer is seeking a highly skilled Senior Medical Affairs Specialist to join our team in China. As a key member of our medical affairs team, you will be responsible for providing therapeutic area expertise to healthcare providers and supporting the development of medical strategies for our products in the region.About the RoleThis is an exciting...


  • Nanjing, Jiangsu, China Thermo Fisher Scientific Full time

    Project Manager Label Service Job DescriptionWe are seeking a highly motivated and experienced Project Manager Label Service to join our team at Thermo Fisher Scientific. As a Project Manager Label Service, you will be responsible for working with PPM, procurement, operation, and client teams to complete label service projects. You will also be responsible...


  • Nanjing, Jiangsu, China Cadence Design Systems, Inc. Full time

    Cadence Design Systems, Inc. is a leader in the world of technology.We are seeking a Senior Digital IP Architect to join our growing and dynamic IP team.This is a tremendous opportunity to work with an experienced team focusing on development of high-performance digital and mixed signal IP products.The role will be a key member of technical staff in an...


  • Nanjing, Jiangsu, China Alter Domus Full time

    About UsWe are Alter Domus, a leading provider of fund administration services. Our team is dedicated to delivering exceptional client service and helping our clients succeed in the alternative investment industry.Job Description:As a Senior Financial Analyst for Private Equity and Real Estate, you will play a key role in assisting with the accounting and...


  • Nanjing, Jiangsu, China Alter Domus Full time

    We are Alter Domus, a leading provider of alternative investment solutions. Our team is dedicated to delivering exceptional services to our clients.As a Senior Private Equity Fund Accountant, you will be responsible for assisting with the accounting and administration of a portfolio of private equity and real estate clients.The role involves:Taking care of...


  • Nanjing, Jiangsu, China Cadence Design Systems, Inc. Full time

    Drive Innovation at CadenceCadence Design Systems, Inc. is seeking a highly skilled Senior Product Development Engineer to join our dynamic IP team. This role offers a tremendous opportunity to work with an experienced team focusing on the development of best-in-class digital and mixed-signal IP products.The ideal candidate will be a key member of technical...