Customer Service Supervisor

2 days ago


Nanjing, Jiangsu, China Celanese Corporation Full time

Job Summary

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications.

We are seeking a Customer Service Supervisor to lead a team of customer service representatives required to execute perfect order fulfillment within the order-to-cash process.

The order-to-cash process includes PO receiving, pricing verification, order entry, customer service/problem resolution, billing coordination, collections, invoice adjustment, and master data maintenance.

The successful candidate will lead and monitor CAR daily operations, provide support to each individual when needed, and work with related functions (logistics, planning, finance, business, sales, and OPEX) to troubleshoot and ensure a clear process.

The ideal candidate will organize necessary communication among functions to monitor open order status (production plan, sales forecast, STO tracking, and QN review as needed) and timely perform critical issue solving or escalation.

Effectively manage day-to-day emergencies/issues, drive internal and external customer satisfaction, and accountable for driving continuous process improvement to simplify and standardize procedure, reduce non-value-added activities and costs, increase productivity, and achieve customer service targets.

Requirements

5+ years working experience

Bachelor's degree or above

Customer service/supply chain knowledge

Troubleshooting/problem-solving skills

Ability to build relationships

Team player

SAP knowledge



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