Customer Service Lead
2 weeks ago
Overview
Celanese Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials used in various industries and applications. Our businesses leverage the full breadth of Celanese's global chemistry, technology, and commercial expertise to create value for our customers, employees, shareholders, and the corporation. As we partner with our customers to address their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation.
Responsibilities
Leading a team of Order Coordinators, responsible for executing Sales Led Fulfillment within the Order To Cash process.
Lead and monitor Order Coordinator daily operations, providing support to each individual as needed. Collaborate with related functions (logistics, planning, finance, business, sales, OPEX) to troubleshoot and ensure a clear process.
Organize necessary communication among functions to monitor back-order and defect resolution status within Order Coordinator scope, and timely perform critical issue solving or escalation. Effectively manage day-to-day emergencies/issues.
Accountable for driving continuous process improvement to simplify and standardize procedures, reduce non-value added activities and costs, increase productivity, and achieve customer service targets.
Qualifications
Bachelor's degree or above
5+ years of experience in Customer Service and/or S&OP
3+ years of experience in people management
Nice to have experience managing remote team members in China
CE internal talent, Supervisor (Sr. Team Leader) or above
Troubleshooting/problem-solving skills
Ability to build relationships
Team player
-
Customer Service Lead
1 month ago
Nanjing, Jiangsu, China Celanese Corporation Full timeAbout Celanese CorporationCelanese Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses leverage the full breadth of Celanese's global chemistry, technology, and commercial expertise to create value for our customers, employees,...
-
Customer Service Lead
2 days ago
Nanjing, Jiangsu, China Celanese Corporation Full timeOverviewCelanese Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials used in various industries and applications. Our businesses leverage our global chemistry, technology, and commercial expertise to create value for our customers, employees, shareholders, and the corporation. As we partner with our...
-
Customer Service Supervisor
2 weeks ago
Nanjing, Jiangsu, China Celanese Corporation Full timeJob SummaryCelanese Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology, and commercial expertise to create value for our customers, employees, shareholders, and the...
-
Customer Service Supervisor
6 days ago
Nanjing, Jiangsu, China Celanese Corporation Full timeJob SummaryCelanese Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials. We are seeking a highly skilled Customer Service Supervisor to join our team.Key ResponsibilitiesLead a team of customer service representatives to execute perfect order fulfillment within the order-to-cash process.Monitor and...
-
Customer Service Engineer
6 days ago
Nanjing, Jiangsu, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full timeJob SummaryWe are seeking a highly skilled Customer Service Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司.Key ResponsibilitiesAs a Customer Service Engineer, you will be responsible for daily customer communication tool maintenance and troubleshooting.QualificationsMajoring in...
-
Customer Service Engineer
2 weeks ago
Nanjing, Jiangsu, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full timeJob SummaryWe are seeking a skilled Customer Service Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司.Key ResponsibilitiesAs a Customer Service Engineer, you will be responsible for daily customer communication tool maintenance and troubleshooting.QualificationsYou must have a Master's...
-
Customer Service Engineer
2 weeks ago
Nanjing, Jiangsu, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full timeJob SummaryWe are seeking a highly skilled Customer Service Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司.Key ResponsibilitiesAs a Customer Service Engineer, you will be responsible for daily customer communication tool maintenance and troubleshooting.RequirementsTo be successful in...
-
Lead Athlete
2 weeks ago
Nanjing, Jiangsu, China Nike Full timeUnlock Your Potential at NikeNike is a growth company that looks for team members to grow with it. We offer a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development.About the RoleWe are seeking a highly motivated and customer-focused individual to join our retail...
-
Customer Development Representative
4 weeks ago
Nanjing, Jiangsu, China HSBC Full timeRole OverviewWe are seeking an experienced professional to join our Wealth and Personal Banking team as a Customer Development Representative.Key ResponsibilitiesImplement successful Premier Acquisition strategies to acquire new-to-bank customers via central or self-generated leads.Develop strong working relationships with relevant business areas, including...
-
Customer Development Representative
4 weeks ago
Nanjing, Jiangsu, China HSBC Full timeRole OverviewWe are seeking an experienced professional to join our Wealth and Personal Banking team as a Customer Development Representative.Key ResponsibilitiesImplement successful Premier Acquisition strategies to acquire new-to-bank customers via central or self-generated leads.Develop strong working relationships with relevant business areas, including...
-
Lead Athlete
4 weeks ago
Nanjing, Jiangsu, China Nike Full timeAbout Nike RetailNike Retail is a dynamic and fast-paced environment where you can grow your skills and career. As a member of our team, you will be part of a global community that shares a passion for innovation and customer service.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Lead Athlete. In...
-
Lead Design Engineer
2 weeks ago
Nanjing, Jiangsu, China HELLA Full timeJob Title: Lead Design EngineerHELLA is a leading international automotive supplier operating under the brand FORVIA. As a Lead Design Engineer, you will be part of our team responsible for developing high-performance lighting technology and automotive electronics.Your Key Responsibilities:Plan and coordinate design tasks, ensuring quality, costs, and timing...
-
Lead Athlete
3 weeks ago
Nanjing, Jiangsu, China Nike Full timeJoin the Nike Team as a Retail ManagerNike, Inc. is a dynamic and growing company seeking talented individuals to join our team. As a Retail Manager, you will be responsible for leading a team of sales experts to achieve sales targets and provide exceptional customer service.Key Responsibilities:Lead a team of sales experts to achieve sales targets and...
-
Field Service Engineer
2 weeks ago
Nanjing, Jiangsu, China Agilent Full timeJob SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Agilent Technologies Inc. The successful candidate will be responsible for providing technical support and services to our customers in the pharmaceutical, chemical, and related industries.Key ResponsibilitiesInstall, maintain, and repair LC/GC equipment and related...
-
Field Service Engineer
1 week ago
Nanjing, Jiangsu, China Agilent Full timeJob SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Agilent Technologies Inc. The successful candidate will be responsible for providing technical support and services to our customers in the pharmaceutical, chemical, and related industries.Key ResponsibilitiesInstall, maintain, and repair LC/GC equipment and related...
-
Field Service Engineer
2 weeks ago
Nanjing, Jiangsu, China Agilent Full timeJob SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Agilent Technologies Inc. The successful candidate will be responsible for providing technical support and services to our customers in the pharmaceutical, chemical, and biotechnology industries.Key ResponsibilitiesInstall, maintain, and repair LC/GC equipment and other...
-
Service Pricing Manager
6 days ago
Nanjing, Jiangsu, China BSH Home Appliances Group Full timeJob DescriptionJob Summary:We are seeking a highly skilled Service Pricing Manager to join our team at BSH Home Appliances Group. As a key member of our service team, you will be responsible for driving initiatives to improve pricing transparency and communication to consumers across service touch points.Key Responsibilities:Conduct targeted competitor...
-
Bioinstrumentation Field Service Specialist
4 weeks ago
Nanjing, Jiangsu, China Agilent Full timeJob SummaryWe are seeking a highly skilled Bioinstrumentation Field Service Specialist to join our team at Agilent Technologies Inc.Key ResponsibilitiesProvide on-site support for customers, including installation, implementation, maintenance, and repair of company and multi-vendor systems solutions.Support Agilent genomics and cell-related instruments,...
-
Field Service Engineer
1 month ago
Nanjing, Jiangsu, China Agilent Full timeJob SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Agilent Technologies Inc. The successful candidate will be responsible for providing technical support and services to our customers in the region.Key ResponsibilitiesInstall, troubleshoot, and maintain laboratory equipment and instruments at customer sites.Provide...
-
Service Engineer
2 weeks ago
Nanjing, Jiangsu, China Atlas Copco Full timeJob Title: Service EngineerWe are seeking a highly skilled Service Engineer to join our team in Nanjing. As a Service Engineer, you will be responsible for providing day-to-day after sales service to achieve the highest possible levels of customer satisfaction.Key Responsibilities:Provide installation and commissioning service for customersPerform the...